Customer Support Specialist

Americas

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Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Real Estate, Private Equity, Venture Capital, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Finance, Accounting, Economics, MIS, or a related business field, along with at least two years of professional experience. Excellent written and verbal communication skills, strong troubleshooting and analytical abilities, and a team-first attitude with high empathy are essential. The ability and openness to work London business hours for business and customer needs is also required.

Responsibilities

The Customer Support Specialist will provide technical assistance to customers via phone, email, and chat, troubleshoot complex issues, and build knowledge of the company's software and the private markets industry. Responsibilities include acting as a product expert, collaborating with internal teams, advocating for customer feedback to inform product development, refining internal documentation and processes, and contributing to a positive team culture.

Skills

Customer Support

Problem Solving

Communication

Project Management

Product Expertise

Troubleshooting

Juniper Square

Technology solutions for private investment partnerships

About Juniper Square

Juniper Square provides a comprehensive platform for managing private investment partnerships in sectors like commercial real estate, private equity, and venture capital. The platform supports all phases of the investment lifecycle, including fundraising, investor operations, and fund administration. It connects general partners (GPs) and limited partners (LPs), facilitating communication and collaboration throughout their investment journeys. By automating processes and making critical investment data easily accessible, Juniper Square helps reduce manual work and accelerates investment closings. Unlike its competitors, Juniper Square offers a universal system tailored specifically for private markets, accommodating firms of any size and complexity. The company's goal is to simplify and enhance the investment process, ensuring secure management and sharing of sensitive information.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$234.4MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees