\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>Success in your first 90 days means you are\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Delivering multiple sets of internal and customer-facing release notes on time and to standard, with only light editorial review.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Creating the foundational documentation layer that feeds JunieAI.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Producing clear, usable documentation for internal systems like Canopy and CCTools.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Building strong working relationships with product, engineering, fund administration, and instructional design partners.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Gathering information independently, explaining complex systems clearly, and delivering content with minimal rework.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Consistently applying our style guide and leveraging AI effectively without losing editorial quality or human empathy.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>Qualifications\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven technical writing experience in fintech or SaaS, with a portfolio that includes internal tooling, Help Center content, and release notes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong belief in AI as a way to enhance productivity and quality, with a clear understanding of how humans and AI can work together.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to produce high-quality deliverables from day one with only light guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong understanding of Agile practices and the ability to embed documentation into the development lifecycle.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with documentation systems like Zendesk, Markdown, and version control.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent written and verbal communication skills; able to explain complex systems to both technical and non-technical audiences.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Comfortable editing HTML and light CSS in Zendesk Guide, including article markup, tables, anchors, and theme snippets.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A proactive, curious approach to solving problems and improving processes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Analytical skills to measure documentation effectiveness and drive improvements.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>Compensation\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $90,000 - $130,000, and the Canadian base salary range for this role is $100,000 - $120,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Benefits include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Health, dental, and vision care for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Life insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Mental wellness coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Fertility and growing family support\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flex Time Off in addition to company-paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Paid family leave, medical leave, and bereavement leave policies\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Retirement savings plans\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Allowance to customize your home work setup\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Annual professional development stipend\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">Your recruiter can provide additional details about compensation and benefits.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\"> #LI-JR5\u003C/p>","https://jobs.ashbyhq.com/junipersquare/737d9c05-c577-44a3-8796-a50ba01925c7",{"id":141,"name":142,"urlSafeSlug":172,"logo":143},[887,888],{"city":34,"region":34,"country":391},{"city":34,"region":34,"country":176},"2025-09-09T07:16:58.963Z","Candidates must possess deep technical writing expertise and AI fluency, seeing AI as an accelerator. They should be confident operating independently, quick to establish cross-functional relationships, and capable of setting standards for communication about internal tools and systems. Experience with documenting complex internal systems like Canopy, CCTools, and fund administration software is required.","The Senior Technical Writer will own the end-to-end documentation experience for internal platforms, including creation, maintenance, and improvement of resources for critical systems. Responsibilities include fueling AI initiatives with structured content, delivering customer-facing release notes and documentation for fund administration features, and establishing documentation taxonomy, style, and standards. The role involves partnering with instructional design, product management, engineering, and operations to ensure accurate and aligned documentation, tracking documentation impact, promoting best practices in technical writing and AI use, and participating in Agile processes.",{"employment":893,"compensation":895,"experience":896,"visaSponsorship":899,"location":900,"skills":901,"industries":907},{"type":894},{"id":184,"name":185,"description":242},{"minAnnualSalary":34,"maxAnnualSalary":34,"currency":34,"details":34},{"experienceLevels":897},[898],{"id":247,"name":248,"description":249},{"type":193},{"type":193},[803,805,902,807,903,904,905,906],"Taxonomy","AI Initiatives","Internal Systems","Customer-Facing Documentation","Onboarding Materials",[908,909,910],{"id":266,"name":814},{"id":266,"name":602},{"id":266,"name":762},["Reactive",912],{"$ssite-config":913},{"env":914,"name":915,"url":916},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",919],{"company-JuniperSquare":-1,"company-jobs-cbc2e709-6425-4719-a092-8532d55c1463-carousel":-1},"/company/JuniperSquare",{}]