Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
$30,000 – $40,000Compensation
Junior (1 to 2 years)Experience Level
InternshipJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Position Overview
- Location Type: Remote
- Employment Type: Contract
- Location: Colombia (Fully Remote)
- Job Type: Customer Support Representative
As a Customer Support Representative, you’ll be at the forefront of providing superior support while immersed in a culture dedicated to growth, learning, and advancement.
Key Responsibilities
- Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements.
- Leverage knowledge base to efficiently address common customer queries.
- Identify and escalate technical issues, prioritizing customer satisfaction.
- Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
- Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.
What We're Looking For
- Solid written and spoken English
- 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution.
- Commitment to a 40-hour workweek, beginning at 12:00pm Colombia Standard Time.
- Genuine enthusiasm for delivering unparalleled customer service.
- An independent spirit thriving in a remote, dynamic setting.
- Sharp analytical and critical thinking abilities.
- Adaptability, coupled with a receptivity to feedback.
- Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Why You'll Love Working With Us
- Attractive compensation with structured pay reviews every six months.
- Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles.
- A culture that values internal growth and promotion.
- A vibrant, collaborative, and innovative working atmosphere.
- Respect for your time with a swift and transparent interview process.
Application Instructions
- If this role resonates with you and you meet our criteria, we’d love to get to know you better.
- Submit your resume.
- Should your profile align with our needs, we’ll reach out promptly.
Company Information
Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
Helpful Links:
Skills
Customer Support
Written Communication
Spoken Communication
Front
Intercom
Stripe
Notion
Zapier
G-Suite
JIRA
Zendesk
Problem-Solving
Analytical Skills
Critical Thinking
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees