Customer Support Representative

Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CRM Software, SaaSIndustries

Requirements

Candidates should have 1-3 years of customer support experience, excellent communication and creative problem-solving skills, and experience interacting with a high daily volume of customers via email, chat, and phone. Experience in a fast-paced startup environment and with Zendesk are considered a plus. The ideal candidate is confident, patient, innovative, solution-oriented, passionate about helping others, detail-oriented, and able to work a flexible schedule including some weekends.

Responsibilities

The Customer Support Representative will provide high-quality customer support via phone, email, and chat, resolving customer issues and ensuring prompt, effective support. They will assist customers and internal teams, troubleshoot complex issues, track support tickets in the CRM, and maintain excellent product knowledge. This role involves working cross-functionally with Sales, Customer Success, Implementation, and Product teams to enhance the customer journey and bring innovative solutions to the role.

Skills

Customer Support

Problem-Solving

Communication

CRM

Customer Experience

Roofr

Sales platform for roofing contractors

About Roofr

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes and streamline operations. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that enables roofers to share visually appealing proposals with clients easily. Roofr also includes a roofing calculator for lead generation and offers a variety of resources such as blogs and tutorials to support its users. Unlike competitors, Roofr focuses exclusively on the roofing industry, providing tailored solutions that save time and enhance professionalism. The company's goal is to simplify the sales process for roofers, making it faster and more efficient.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$42.6MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees