Customer Support Representative at Qualia

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Technology, PropTechIndustries

Requirements

Prior experience in Customer Support, or equivalent, with a track record of increasing customer satisfaction, adoption, and retention
Impeccable written and verbal communication skills
Strong interpersonal skills
Punctual and adept at time management
Technically fluent, detail-oriented, and analytical
Ability to communicate technical information to a non-technical audience
Fast learner with drive for mastery
Thrive in a fast-paced environment with frequent change
Strong team player but still a self-starter
Based in Austin, TX with the ability to work in the office a minimum of two days per week

Responsibilities

Field inbound customer communications (calls and emails) to provide prompt responses to user questions
Provide training where applicable
Assist in the resolution of technical issues
Maintain an up-to-date understanding of Qualia’s functionality to enhance customers’ use of the platform and troubleshoot reported problems
Act as the bridge between the customer and Qualia’s internal teams to ensure smooth and effective communication of information
Cultivate a positive customer experience that drives satisfaction and contributes to user retention
Independently manage workload to ensure timely follow-up on all cases
Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate bugs and requested product modifications
Achieve key performance metrics related to quality, productivity, responsiveness, and customer experience

Skills

Customer Support

Technical Troubleshooting

Phone Support

Email Support

Product Training

Bug Reporting

Customer Success

Qualia

Business intelligence and data visualization solutions

About Qualia

Qualia Data Sciences focuses on providing business intelligence and data visualization solutions to enhance business operations through advanced analytics. Their main products include BusinessQ, which offers tools for data discovery and visualization, and Seery, an AI-driven platform that aids in data-driven decision making. They also create specialized analytics applications for Clover POS systems, which generate detailed reports and dashboards for various operational and payment processing needs. Qualia primarily serves clients in the US and Europe, but is open to forming global partnerships. Their revenue model is based on software licensing and service fees, with income generated from subscriptions and custom analytics solutions.

Zagreb, CroatiaHeadquarters

2015Year Founded

N/ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

401(k) Retirement Plan

Commuter Benefits

Professional Development Budget

Parental Leave

Unlimited Paid Time Off

Risks

Emerging AI-driven analytics platforms offer similar services at lower costs, threatening market share.

Rapid AI technology evolution may outpace Qualia's offerings, requiring continuous innovation.

Data privacy concerns and regulations in the US and Europe could impact data collection.

Differentiation

Qualia offers specialized analytics apps for Clover POS systems, enhancing payment processing insights.

BusinessQ provides comprehensive data discovery and visualization tools for diverse business needs.

Seery, an AI-driven platform, supports data-driven decision making for businesses.

Upsides

Increased demand for AI-driven analytics in retail boosts Qualia's market potential.

Growing interest in real-time data visualization tools among SMEs benefits Qualia's offerings.

Expansion of cloud-based business intelligence solutions aligns with Qualia's product strategy.

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