Quality Assurance Specialist
OkloSalary not specified
Full Time
Junior (1 to 2 years)
[Remote] Customer Support - Quality Analyst at Keywords Studios
Suginami City, Tokyo, Japan
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Video Games, GamingIndustries
Requirements
Candidates must possess native-level Japanese and business-level English language skills. A minimum of 1 year of experience in a high-functioning quality organization within the contact center industry is required, along with a total of 2 years of work experience in the contact center industry. Proficiency in Excel or Google Sheets is necessary, and experience with QA tools such as Playvox, MaestroQA, Scorebuddy, Nice, or Verint is preferred. Strong analytical, problem-solving, and decision-making skills are essential, as are excellent oral and written communication skills. Adaptability to changing work schedules is also a requirement. Working knowledge of Six Sigma, LEAN, COPC, and TQM methodologies is considered a plus.
Responsibilities
The Quality Analyst will support operations by enhancing the quality of service through independent and objective transaction monitoring. This role involves monitoring and auditing agents' calls, emails, and back-office work to ensure adherence to customer experience expectations and client quality guidelines. Responsibilities include identifying performance issues, ensuring the integrity and accuracy of generated data, conducting quality data scrubbing, performing root cause analysis to identify risks and areas for improvement, and calibrating with internal and external auditors. The analyst will also provide actionable recommendations to operations based on QC audit data analysis and reporting.
Skills
Transaction Monitoring
Quality Assurance
Customer Experience
Data Analysis
Root Cause Analysis
Communication
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
Related Jobs
RemoteRemoteAnalyst, Configurations & QA (Contract)
Maven ClinicSalary not specified
- Part Time
- Entry Level & New Grad
RemoteQuality Assurance Consultant
Voya FinancialSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteQuality Assurance/Quality Control Site Level Lead, Superintelligence I…
OpenAI$144,000 - $355,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteBilingual Customer Service Representative
Beyond FinanceSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteQuality Assurance Analyst
Carrot FertilitySalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteEmbedded Expert - SaaS Software (Contact Center)
CrestaSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCustomer Support Specialist
UpshopSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Operations Specialist
eBaySalary not specified
- Full Time
- Entry Level & New Grad
RemoteAWS Technical Architect
NeuraFlashSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteRegistered Nurse (Bilingual - Japanese / English)
Hippocratic AISalary not specified
- Part Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteLead Quality Assurance Software Developer
Research InnovationsSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteQuality Analyst
ClairoSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteBilingual Sleep Coach (Call Center Agent)
WellSkySalary not specified
- Full Time
- Entry Level & New Grad