[Remote] Embedded Expert - SaaS Software (Contact Center) at Cresta

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Contact Center TechnologyIndustries

Skills

Key technologies and capabilities for this role

AIMachine LearningContact Center OperationsSaaSData AnalysisReportingCustomer SupportMentoring

Questions & Answers

Common questions about this position

What experience level is required for the Embedded Expert role?

The role requires 1-5 years of relevant experience.

What are the key responsibilities of the Embedded Expert?

Responsibilities include configuring and maintaining the self-service product Opera, monitoring trends and anomalies, responding to ad hoc analysis requests, and providing mentoring to customers' analysts.

What qualifications are needed for this position?

Contact center experience is preferred, along with excellent written and verbal communication skills and strong problem-solving skills.

Is contact center experience required?

Contact center experience is preferred but not strictly required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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