Quality Assurance Consultant

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must possess a High School Diploma or GED, with at least 3 years of experience in Leave & Disability claims management and 2 years of auditing experience. Extensive experience with Excel, excellent interpersonal and relationship management skills, and exceptional verbal and written communication abilities are required. The ability to manage multiple efforts/projects simultaneously and recommend solutions aligned with business needs is also necessary. A Bachelor's degree is preferred.

Responsibilities

The Quality Assurance Consultant will evaluate and analyze claim management activities through internal audits, identifying trends in areas of concern within processes, standards, and compliance requirements. They will partner with Operations and Training teams to improve performance and achieve quality excellence. Responsibilities include conducting claim file audits, presenting audit results, collaborating with reporting teams on reports and dashboards, analyzing audit data to develop communications and lead discussions for enhancements, and recommending training and improvement activities to meet audit requirements. Participation in colleague coaching, mentoring, and group training is also expected.

Skills

Quality Assurance

Auditing

Claim Management

Data Analysis

Reporting

Communication

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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