[Remote] Customer Support Manager, HVAC Specialist at Runwise

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Climate Tech, Energy, Building ManagementIndustries

Requirements

Candidates must have 1-3 years of direct HVAC field or technical support experience, with a solid understanding of heating controls, boilers, and/or building automation systems. Excellent social and communication skills are essential, as is the ability to build long-term relationships with customers. The role requires adaptability, problem-solving skills, and the capacity to explain complex systems simply. A high-quality internet connection is mandatory, and the ability to work Tuesday-Saturday from 11:30 AM EST - 8:00 PM EST is required, with a preference for candidates in PST or MST timezones.

Responsibilities

The Customer Support Manager, HVAC Specialist will provide real-time troubleshooting for HVAC and heating system issues via phone, email, and text. Responsibilities include remotely monitoring, analyzing, and adjusting heating/cooling systems for optimal comfort and efficiency, performing remote quality checks after installations and service visits, and educating customers on best practices for HVAC operation and energy savings. The role also involves making settings adjustments to reduce fuel consumption and manage tenant comfort.

Skills

HVAC

Customer Service

Troubleshooting

Remote Monitoring

Energy Efficiency

Communication

Runwise

Optimizes building heating systems with software

About Runwise

Runwise optimizes heating systems in buildings using a wireless control, sensor network, and software platform. It serves residential, commercial, and industrial property owners by helping them reduce heating costs, enhance comfort, and lower carbon emissions. The platform integrates with any centrally heated building, offering real-time monitoring and alerts that allow property managers to quickly identify and fix issues. This proactive approach not only saves money but also reduces the workload for building operators. Runwise operates on a subscription model, providing clients access to its features while also enabling them to earn utility rebates through improved energy efficiency. The company emphasizes customer support with 24/7 assistance, ensuring clients receive immediate help. Runwise aims to provide a smarter way to manage heating systems, delivering financial savings, increased comfort, and environmental benefits.

New York City, New YorkHeadquarters

2010Year Founded

$45MTotal Funding

EARLY_VCCompany Stage

Energy, Enterprise SoftwareIndustries

51-200Employees