Customer Support Engineer at KLA

Malta, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, ElectronicsIndustries

Requirements

Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and 2 years related work experience
Willingness to travel 20% once trained

Responsibilities

Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site to ensure equipment improves customer production
Repair system level problems (with multiple causes and no standard procedures) at customer sites
Represent the company to the customer and assume accountability for customer happiness with service
Assure operational quality of system equipment
Coordinate actions with customers to minimize downtime
Provide assistance to Installation Engineer in resolving problems
Prepare field service reports on customer support activity and provide documentation to other supporting functions on recurring problems
Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues
Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy, and resolve all client/customer service delivery issues
Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team at customer site
Perform much of the job responsibilities in the office or at the customer site supporting various projects and initiatives

Skills

Key technologies and capabilities for this role

TroubleshootingTechnical DiagnosisOpticsImage ProcessingMotion ControlSemiconductor EquipmentCustomer Support

Questions & Answers

Common questions about this position

What does the Customer Support Engineer role at KLA involve?

You will evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site, repair system level problems, represent the company to the customer, and build positive relationships to increase customer satisfaction.

Is this a remote position or does it require travel?

The role involves work at customer sites and via telephone, indicating on-site visits are required in addition to remote support.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at KLA?

Life at KLA is exciting with teams thriving on tackling hard problems, a strong focus on innovation investing 15% of sales into R&D, and collaborative expert teams of physicists, engineers, data scientists, and problem-solvers.

What makes a strong candidate for this Customer Support Engineer role?

Strong candidates should have technical expertise to diagnose and repair complex equipment issues without standard procedures, excellent customer-facing skills to ensure customer happiness, and the ability to coordinate with customers to minimize downtime while handling RMAs accurately.

KLA

Provides process control and yield management solutions

About KLA

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to promote sustainability by committing to using 100% renewable electricity in its operations by 2030.

Milpitas, CaliforniaHeadquarters

1975Year Founded

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

5,001-10,000Employees