Customer Support Engineer at KLA

Malta, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, ElectronicsIndustries

Requirements

Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and 2 years related work experience
Willingness to travel 20% once trained

Responsibilities

Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site to ensure equipment improves customer production
Repair system level problems (with multiple causes and no standard procedures) at customer sites
Represent the company to the customer and assume accountability for customer happiness with service
Assure operational quality of system equipment
Coordinate actions with customers to minimize downtime
Provide assistance to Installation Engineer in resolving problems
Prepare field service reports on customer support activity and provide documentation to other supporting functions on recurring problems
Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues
Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy, and resolve all client/customer service delivery issues
Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team at customer site
Perform much of the job responsibilities in the office or at the customer site supporting various projects and initiatives

Skills

Troubleshooting

Technical Diagnosis

Optics

Image Processing

Motion Control

Semiconductor Equipment

Customer Support

KLA

Provides process control and yield management solutions

About KLA

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to promote sustainability by committing to using 100% renewable electricity in its operations by 2030.

Milpitas, CaliforniaHeadquarters

1975Year Founded

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

5,001-10,000Employees