Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates should possess a strong background or relevant experience in technical customer support and ideally have worked in customer-facing roles. A passion for helping others and an interest in technology and the latest technology trends are also required.
The Customer Support Agent will respond to B2C and B2B customers' questions rapidly and clearly, addressing inquiries related to the Dashlane app and providing technical support for account, login, and billing-related issues. They will also take ownership of solving a wide range of customer queries through email, chat, and social media, utilizing effective probing and troubleshooting to isolate, investigate, and resolve issues, and comply with and suggest improvements for ticket categorization and issue identification guidelines.
User-friendly password management solution
Dashlane provides a password management solution designed for both individuals and organizations, focusing on user-friendliness and security. Its software features Autofill and Single Sign-On (SSO) capabilities, allowing users to log into various websites and applications with a single set of credentials, which enhances convenience and security. Dashlane is well-rated, with a 4.5-star rating on platforms like G2 and the Chrome store, reflecting high customer satisfaction. The company offers comprehensive customer support, including onboarding assistance for organizations and a regularly updated Help Center. Dashlane operates on a subscription model, offering premium features such as unlimited password storage, secure sharing, and priority support. Its goal is to simplify security for a wide range of clients, from individual users to large organizations.