Customer Support Agent (Lisbon - Portugal) at Dashlane

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Customer ServiceIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportTroubleshootingEmailChatSocial MediaAccount ManagementBilling Support

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is hybrid in Lisbon, Portugal, requiring 3 days in the office and 2 days working from home for the morning shift.

What are the working hours and shifts for this Customer Support Agent position?

It's full-time at 40 hours per week, 8 hours per day from Monday to Sunday including weekends and holidays, with shift options: Morning (9am-6pm), Afternoon (3pm-12am), or Night (12am-9am).

What skills and experience are required for this role?

Candidates need to be passionate about helping others, have an interest in technology and trends, a strong background in technical customer support, and preferably experience in customer-facing roles.

What is the salary for this Customer Support Agent position?

This information is not specified in the job description.

What does Dashlane's company culture look like?

Dashlane drives innovation, values learning, strives for excellence, and thrives as one team, with team activities like company-sponsored meals on Tuesdays.

Dashlane

User-friendly password management solution

About Dashlane

Dashlane provides a password management solution designed for both individuals and organizations, focusing on user-friendliness and security. Its software features Autofill and Single Sign-On (SSO) capabilities, allowing users to log into various websites and applications with a single set of credentials, which enhances convenience and security. Dashlane is well-rated, with a 4.5-star rating on platforms like G2 and the Chrome store, reflecting high customer satisfaction. The company offers comprehensive customer support, including onboarding assistance for organizations and a regularly updated Help Center. Dashlane operates on a subscription model, offering premium features such as unlimited password storage, secure sharing, and priority support. Its goal is to simplify security for a wide range of clients, from individual users to large organizations.

New York City, New YorkHeadquarters

2009Year Founded

$160.3MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Relocation Assistance

Risks

Apple's Passwords app could increase competition and affect Dashlane's market share.

Cracked versions of Dashlane Premium could lead to revenue loss and brand damage.

1Password's expansion into endpoint protection poses a competitive threat to Dashlane.

Differentiation

Dashlane offers industry-leading Autofill and Single Sign-On capabilities.

The company provides comprehensive customer support with step-by-step onboarding.

Dashlane's software is highly rated with 4.5-star ratings on G2 and Chrome store.

Upsides

Dashlane's integration with Splunk offers advanced analysis of user activity data.

The launch of Credential Risk Detection enhances real-time monitoring of credential activities.

Dashlane's Global Partner Program aims to expand market reach and address threats.

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