Dashlane

Customer Support Agent (Lisbon - Portugal)

Lisbon, Lisbon, Portugal

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Customer ServiceIndustries

Requirements

Candidates should possess a strong background or relevant experience in technical customer support and ideally have worked in customer-facing roles. A passion for helping others and an interest in technology and the latest technology trends are also required.

Responsibilities

The Customer Support Agent will respond to B2C and B2B customers' questions rapidly and clearly, addressing inquiries related to the Dashlane app and providing technical support for account, login, and billing-related issues. They will also take ownership of solving a wide range of customer queries through email, chat, and social media, utilizing effective probing and troubleshooting to isolate, investigate, and resolve issues, and comply with and suggest improvements for ticket categorization and issue identification guidelines.

Skills

Customer Support
Technical Support
Troubleshooting
Email
Chat
Social Media
Account Management
Billing Support

Dashlane

User-friendly password management solution

About Dashlane

Dashlane provides a password management solution designed for both individuals and organizations, focusing on user-friendliness and security. Its software features Autofill and Single Sign-On (SSO) capabilities, allowing users to log into various websites and applications with a single set of credentials, which enhances convenience and security. Dashlane is well-rated, with a 4.5-star rating on platforms like G2 and the Chrome store, reflecting high customer satisfaction. The company offers comprehensive customer support, including onboarding assistance for organizations and a regularly updated Help Center. Dashlane operates on a subscription model, offering premium features such as unlimited password storage, secure sharing, and priority support. Its goal is to simplify security for a wide range of clients, from individual users to large organizations.

Key Metrics

New York City, New YorkHeadquarters
2009Year Founded
$160.3MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
201-500Employees

Benefits

Hybrid Work Options
Relocation Assistance

Risks

Apple's Passwords app could increase competition and affect Dashlane's market share.
Cracked versions of Dashlane Premium could lead to revenue loss and brand damage.
1Password's expansion into endpoint protection poses a competitive threat to Dashlane.

Differentiation

Dashlane offers industry-leading Autofill and Single Sign-On capabilities.
The company provides comprehensive customer support with step-by-step onboarding.
Dashlane's software is highly rated with 4.5-star ratings on G2 and Chrome store.

Upsides

Dashlane's integration with Splunk offers advanced analysis of user activity data.
The launch of Credential Risk Detection enhances real-time monitoring of credential activities.
Dashlane's Global Partner Program aims to expand market reach and address threats.

Land your dream remote job 3x faster with AI