Customer Success Specialist MX at Toku

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Experiencia previa trabajando en proyectos o iniciativas de mejora de procesos
Disposición a trabajar con clientes
Disponibilidad para trabajar en nuestras oficinas (modalidad híbrida, 50% de presencialidad)
Habilidades de comunicación sobresalientes, tanto escritas como verbales
Destacar en el análisis y resolución de problemas, con un enfoque proactivo y orientado a soluciones
Experiencia previa en roles de soporte al cliente o en operaciones con alto enfoque en el usuario
Ser apasionado por la tecnología, organizado, y motivado por encontrar soluciones creativas a desafíos técnicos
Adoptar una mentalidad orientada a procesos, con la capacidad de gestionar múltiples tareas en un entorno de alta velocidad y colaboración

Responsibilities

Proveer soluciones efectivas y resolver incidencias críticas para nuestros usuarios, con enfoque en calidad y rapidez
Comunicar soluciones de manera clara y empática a los usuarios finales, mejorando su experiencia en cada interacción
Analizar procesos y proponer mejoras que ayuden a escalar nuestras operaciones, optimizando la experiencia del usuario
Colaborar estrechamente con otros equipos de Toku para mejorar productos existentes y participar en la introducción de nuevas funcionalidades
Ser parte fundamental del crecimiento de Toku, con una visión integral de cómo funciona la compañía y aportando a su evolución futura
Abordar cada desafío con una mentalidad centrada en el cliente, disfrutando de la resolución de problemas complejos

Skills

Key technologies and capabilities for this role

Customer SuccessTechnical SupportIssue ResolutionProcess OptimizationCommunication SkillsProblem SolvingUser ExperienceOperationsCollaborationTechnical Troubleshooting

Questions & Answers

Common questions about this position

What benefits does Toku offer for this Customer Success Specialist role?

Benefits include stock options, 30 days of vacation per year, flexible home office with 50% office presence, a MacBook that becomes yours after one year, major medical expense insurance for indefinite contracts, savings fund, and a private office in Mexico City. The schedule is Monday to Thursday 9:00-18:30 and Friday until 16:00 or 14:00 in summer.

Is this Customer Success Specialist position remote or hybrid?

The role is hybrid, requiring at least 50% presence in the office located at Calz. Gral. Mariano Escobedo 568, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX, with flexible home office for the rest.

What skills are required for the Customer Success Specialist position?

Key requirements include prior experience in customer support or user-focused operations, outstanding written and verbal communication skills, strong problem analysis and resolution abilities, process improvement experience, and a proactive, customer-centric mindset.

What is the company culture like at Toku?

Toku offers a dynamic, high-velocity collaborative environment that values in-person interaction for idea generation, constant growth, technical challenges, and cross-team collaboration to improve customer experience and scale operations.

What makes a strong candidate for this Customer Success Specialist role?

Strong candidates have prior experience in customer support or process improvement, excellent communication skills, a passion for technology and complex problem-solving, customer-centric mindset, and availability for hybrid work with 50% office presence.

Toku

Offers personalized Omakase dining experiences

About Toku

Toku provides a personalized dining experience based on the Japanese tradition of "Omakase," where a chef selects and prepares dishes tailored to the diner's preferences. The service is offered in premium hotels, targeting affluent clients who seek exclusive culinary experiences. Toku differentiates itself by integrating this unique dining experience within luxury hotel settings, leveraging the hotels' clientele. The company's goal is to deliver exceptional culinary experiences that surprise guests while helping partner hotels attract high-paying customers.

Tokyo, JapanHeadquarters

2020Year Founded

$19.7MTotal Funding

LATE_VCCompany Stage

Food & Agriculture, Consumer GoodsIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Company Equity

Risks

Rising competition from other luxury dining experiences may dilute Toku's market share.

Economic downturns could impact affluent clients' spending on high-end dining.

Health-conscious dining trends may affect demand for traditional Omakase experiences.

Differentiation

Toku offers a unique Omakase dining experience in premium hotels.

Toku partners with high-end hotels to leverage existing clientele and infrastructure.

Toku focuses on affluent clients seeking exclusive and personalized dining experiences.

Upsides

Growing demand for unique dining experiences post-pandemic boosts Toku's market potential.

Luxury hotels increasingly incorporate unique dining to differentiate, benefiting Toku's partnerships.

Rising global interest in Japanese cuisine enhances Toku's appeal among food enthusiasts.

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