Customer Success Specialist at Kpler

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Maritime, Shipping, Logistics, Commodities, EnergyIndustries

Requirements

1+ years of experience in Customer Success, Account Management, or a client-facing role—preferably within maritime, shipping analytics, or commodities data services; relevant educational background in the maritime sector may also be considered
Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data
Proven track record managing diverse accounts with varying levels of complexity and technical engagement
Excellent communication and relationship-building skills—empathetic, attentive, and client-first
Organized and self-motivated, with a knack for translating client needs into actionable plans
Familiarity with data platforms, Excel, APIs, and maritime analytics tools
Experience with CRM systems like Salesforce is a strong plus
Enthusiastic about client success and excited by the opportunity to work in a fast-paced, global environment

Responsibilities

Build and nurture strong, proactive relationships with maritime clients including shipowners, charterers, brokers, and traders
Deliver seamless onboarding experiences, ensuring clients are set up for success with our vessel tracking tools, port analytics, and fleet monitoring
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization
Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to maritime data and workflows
Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation)
Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering teams to translate maritime client feedback into actionable product enhancements
Contribute to support documentation, workflow guides, and maritime-focused success playbooks
Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks

Skills

Key technologies and capabilities for this role

Customer SuccessClient OnboardingRelationship ManagementClient EngagementMaritime IntelligenceVessel TrackingPort AnalyticsFleet MonitoringVoyage PlanningCompetitive Analysis

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Specialist role?

The role requires 1+ years of experience in Customer Success, Account Management, or a client-facing role, preferably within maritime, shipping analytics, or commodities data services, with relevant educational background in the maritime sector also considered.

What key skills are needed for this position?

Candidates need a strong understanding of maritime workflows, industry stakeholders, and vessel tracking data, along with excellent communication and relationship-building skills that are empathetic, attentive, and client-first, plus organizational and self-motivation to translate client needs.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this Customer Success Specialist position remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for the Customer Success Specialist role at Kpler?

A strong candidate has 1+ years in customer-facing roles with maritime or commodities experience, deep knowledge of shipping workflows and vessel tracking, and proven skills in communication, relationship-building, and account management.

Kpler

Provides data and analytics for commodity markets

About Kpler

Kpler provides intelligence solutions for commodity markets, focusing on over 25 different commodities including oil, gas, LNG, and maritime freight. The company offers real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers, investment firms, and brokers, use its data to make informed decisions regarding commodity flows, storage levels, and market trends. Unlike its competitors, Kpler emphasizes transparency and accuracy, providing detailed insights into complex markets, such as U.S. crude oil export flows and global storage inventories. The company's goal is to empower clients with expert insights and reliable data solutions to navigate volatile markets.

Paris, FranceHeadquarters

2014Year Founded

$214MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees