Customer Success Representative

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, Precision MedicineIndustries

Requirements

Candidates should possess a 4-year college degree in Biological Sciences or a related field, along with exceptional customer service skills and strong interpersonal skills. They should demonstrate the ability to communicate effectively with patients via telephone and email, think quickly, find answers, and respond professionally to customer issues, and possess superb attention to detail and the ability to complete tasks accurately. Furthermore, candidates must exhibit initiative, work effectively as part of a team and independently, learn new skills rapidly, and demonstrate general office equipment and software knowledge and computer proficiency.

Responsibilities

The Customer Success Representative will communicate directly with partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. They will work cross-functionally with various teams to ensure customer retention and turnaround time goals are met, build and maintain effective relationships with laboratory employees and stakeholders, proactively solve customer problems, maintain frequent contact with sales teams to align customer engagement efforts, respond to inquiries promptly and professionally, identify and assess customer needs, and maintain frequent contact with sales and other externally-facing teams to provide relevant updates to internal teams.

Skills

Customer Service

Interpersonal Skills

Communication

Problem-Solving

Organization

Attention to Detail

Initiative

Teamwork

Biological Sciences

Tempus

AI-driven healthcare data analysis platform

About Tempus

Tempus focuses on enhancing patient outcomes through the use of data and artificial intelligence in healthcare. The company offers a platform that analyzes medical data to provide insights for physicians, helping them make better treatment decisions. This platform also aids pharmaceutical and biotech companies in drug development by identifying new targets and assessing treatment effectiveness. For patients, Tempus identifies personalized therapy options, particularly in cancer care, where their research has shown increased opportunities for tailored treatments. They have developed a pan-cancer organoid platform and a liquid biopsy assay for profiling circulating tumor DNA. Tempus generates revenue by charging healthcare providers and companies for access to their platform and insights, setting them apart from competitors by their focus on personalized medicine and extensive cancer research.

Chicago, IllinoisHeadquarters

2015Year Founded

$894.9MTotal Funding

IPOCompany Stage

AI & Machine Learning, Biotechnology, HealthcareIndustries

1,001-5,000Employees