Vice President Sales, Americas - Genomic Solutions
Danaher CorporationSalary not specified
Full Time
Expert & Leadership (9+ years)
Customer Success Opportunities in North America at SevenRooms
New York, New York, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, TechnologyIndustries
Requirements
- 4+ years of experience working in a Customer Success or Account Management role
- Excellent verbal and written communication skills
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience building and implementing systems and processes for internal communication
- Proven ability to manage multiple projects while paying attention to detail
Responsibilities
- Manage a book of business, ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to the account development teams
- Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
- Maintain data integrity to track key metrics, specifically ROI
- Analyze findings and make recommendations to optimize for maximum revenue
- Become an expert on the SevenRooms platform, providing technical and business solutions
- Assist with product adoption and optimization
- Work seamlessly with various teams across SevenRooms to ensure the delivery of quality and thoughtful products to clients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager position remote?
Yes, the position is remote.
What salary can I expect for this role?
This information is not specified in the job description.
What experience and skills are required for the Customer Success Manager role?
Candidates need 4+ years in Customer Success or Account Management, excellent verbal and written communication skills, ability to influence at all organizational levels, experience building communication systems and processes, and proven multitasking with attention to detail.
What is the company culture like for the Customer Success team at SevenRooms?
The team is diverse and global, acting as the heartbeat of customers with a customer-centric approach, creative problem-solving, data focus, and deep product knowledge. It comprises empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans passionate about the mission.
How do I apply for this Customer Success Manager opportunity?
Interested candidates should submit their resume and information to be considered for future opportunities.
SevenRooms
Guest experience and retention platform for hospitality
About SevenRooms
SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.
New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget
Risks
Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.
Differentiation
SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.
Upsides
Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.
Related Jobs
RemoteRemoteCustomer Success Manager, Enterprise Accounts
TruvSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSenior Customer Success Manager
Tremendous$180,000 - $220,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteRelationship Manager
MercurySalary not specified
RemoteAccount Executive, Enterprise Customer Accounts
ScribeSalary not specified
RemoteCustomer Retention Associate
VetcoveSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteActivations Director (Contract)
VimeoSalary not specified
RemoteStrategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
RemoteEnterprise, Customer Success Manager
RingCentralSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Specialist
Propelus$60,000 - $70,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Account Manager - Client Services
LaterSalary not specified
RemoteCustomer Success Lead
WanderSalary not specified
RemoteDirector, Account Management
EvenUpSalary not specified