Customer Success Manager
VouchedSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Software/SaaSIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager role remote?
Yes, this is a remote opportunity in the UK.
What is the salary for this position?
This information is not specified in the job description.
What skills are required for the Customer Success Manager role?
Candidates need minimum 2 years experience managing a large book of business in Customer Success in SaaS or Tech, fluency in German (verbal and written), strong communication skills, and a passion for helping users with software productivity.
What is the company culture like at 1Password?
1Password features a team of curious, driven individuals in a fast-paced, dynamic environment, with a human-centric approach and focus on solving hard problems to shape a safer digital future.
What makes a strong candidate for this Customer Success Manager position?
A strong candidate has 2+ years in Customer Success managing large accounts in SaaS, is fluent in German, excels in empathetic and concise communication, enjoys presenting and asking open-ended questions, and has passion for user productivity.
1Password
Password management and secure access solution
About 1Password
1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.
Toronto, CanadaHeadquarters
2005Year Founded
$894.9MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees
Benefits
👶 Maternity and parental leave top up programs
👟 Wellness spending account
🏝 Generous PTO policy
💖 Company-wide wellness days off scheduled throughout the year
🧠 Complimentary Headspace membership
🩺 Comprehensive health coverage
📈 Employee stock option program for all full time employees
💸 Retirement matching program
💡 Training budget, 1Password University access, and learning sessions
🔑 Free 1Password account (and friends and family discount!)
🤝 Paid volunteer days
🌎 Employee-led DEI&B programs and ERGs
🏠 Fully remote environment
🏆 Peer-to-peer recognition through Bonusly
Risks
Emerging competitors offer similar features at lower prices, threatening market share.
Potential IPO delays could impact financial strategy and growth plans.
Integration challenges with Trelica may lead to operational inefficiencies.
Differentiation
1Password offers AES 256-bit encryption for secure password management.
The platform integrates seamlessly with IAM systems like Azure AD and Okta.
1Password provides customizable search and organization features for user convenience.
Upsides
Growing demand for passwordless authentication boosts 1Password's innovation opportunities.
Partnerships with Microsoft and Google expand 1Password's market reach.
Remote work trends increase the need for secure access management tools.
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