[Remote] Global Customer Success Manager, Tech & Durables at Nielsen

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Durables, Market ResearchIndustries

Requirements

Strong business understanding in tech & durable consumer goods and related Retail
Interest in tech product categories and global markets
Ideally 5-8 years+ of experience in consulting, market research, product management of tech & durables or equivalent business units
Deep analytical skills, comfortable in translating large data sets into a storyline with actionable recommendations
Multicultural (inferred from context)

Responsibilities

Manage client relationships with middle management independently, may partner with a senior team member to engage senior/C-level audiences
Ensure effective client training and onboarding of new customers
Educate customers about the most relevant features/functionalities for their specific business needs
Drive adoption (i.e. activation, reactivation and engagement) of NIQ platforms (e.g. gfknewron) within client organization by demonstrating clear ROI to client
Identify and develop new user base for NIQ-GfK offerings
Develop fact-based answers to complex key business questions
Become a market expert for a subset of Tech & Durables categories
Deliver insightful presentations and actionable recommendations to our clients
Develop relationships with client stakeholders to identify new opportunities to demonstrate the value of NIQ solutions
Coordinate client services across countries and categories (whenever relevant)
Demonstrate how NIQ solutions can support our customers’ goals, developing new business opportunities for NIQ
Identify leads for cross-selling and upselling
Help improve renewal rate by demonstrating clear business outcome and value
Work closely with clients to develop use cases
Participate in joint business plans and lead governance calls
Become the voice of the client’s HQ, relaying its needs within different internal organizations and regions/countries
Lead a global customer success community for select accounts, to maximize the value delivered to clients at HQ level
Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
Collect and provide feedback to product teams on functionality, features etc., of gfknewron platform as well as to Ops and other teams on non-platform issues to drive better client experience
Collaborate with account development at the pre-sales and renewal stages
Collaborate with other business unit teams to identify opportunities for strategic assignments

Skills

Customer Success

Client Relationship Management

Client Onboarding

Platform Adoption

ROI Demonstration

Market Analysis

Tech & Durables

Insight Presentations

Business Recommendations

gfknewron

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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