Customer Success Manager - Remote

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, Insurance, Human ResourcesIndustries

Requirements

Candidates must have 3+ years of experience managing transformative projects and possess knowledge of human capital management systems and HR/Payroll/Tax related product offerings. They should be able to handle multiple tasks, prioritize work, remain flexible in a changing environment, navigate obstacles, interpret data, and present professional content.

Responsibilities

The Customer Success Manager will ensure client adoption and optimization of the Verification Fulfillment solution, consulting with clients on best VOE practices and identifying concerns. They will coordinate internal support resources, collaborate with cross-functional teams like Sales, Implementation, and Product, and act as a client advocate. Responsibilities include surfacing new product features, managing large enterprise-level projects, influencing teams, managing risk, aligning technology with goals, leading partner meetings, initiating difficult conversations, and grasping new technologies and business concepts.

Skills

Customer Success

Relationship Building

Problem Solving

Strategic Thinking

Process Improvement

Collaboration

HR Compliance

Outsourcing

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees