Customer Success Manager – EES Verification Fulfillment

Location Type: Remote Employment Type: Full-time

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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Position Overview

Experian is seeking a motivated Customer Success Manager – EES Verification Fulfillment to join our team and help shape the future of employer services for Human Resources compliance and outsourcing. This role is instrumental in shaping a new business at Experian and driving market reach for new and existing products in this space.

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Key Attributes

As the ideal candidate, you will:

• Prioritize opportunities and possess a strong desire for accomplishment.
• Be a world-class problem solver, working across functional units to ensure success.
• Have the ability to raise issues before they turn into problems.
• Bring creative and strategic solutions to complex problems.
• Be a change agent to evolve processes and challenge current thinking.
• Report to the Customer Success Lead.

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You Are:

• Collaborative: Possess strong partnering skills with team members, peers, and important partners. You build relationships and connect ideas across internal and external opportunities.
• Creative and Curious: You challenge traditional approaches, are inquisitive, and show an interest in looking for new opportunities.
• Determined and Disciplined: You are optimistic about what can be achieved, persistent, and demonstrate a fierce commitment to challenging the status quo.

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Responsibilities

• Ensure client adoption and optimization of the Verification Fulfillment solution.
• Consult with clients on best VOE (Verification of Employment) practices to achieve results.
• Identify concerns by working closely with clients.
• Coordinate internal support resources to solve identified concerns.
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery meets 100% of client commitments.
• Act as a client advocate.
• Surface new product features to remain competitive in the market.
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business.
• Manage a large enterprise-level project consisting of multiple internal and external teams.
• Influence teams, including senior executives.
• Manage risk in a thoughtful, wise, and logical manner.
• Provide leadership to align technology with goals.
• Lead meetings with partners to discuss program status and goals and resolve open issues.
• Demonstrate comfort initiating/engaging in difficult conversations.
• Grasp new technologies and learn a new business.

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Qualifications

• Must be able to handle multiple tasks and prioritize multiple work items.
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
• 3+ years of experience managing transformative projects.
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings.
• Ability to anticipate and navigate obstacles.
• Ability to interpret data and present professional content to team members.

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Additional Information

Perks:

• Lucrative overachievement plan.
• Experian Elite – Annual trip for Top Performers.
• 15 days of vacation accrual annually, five sick days, two volunteer days.
• Wellness plans, online discounts, employee discounts.