Account Director, Customer Success

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Degreed is a leading upskilling platform dedicated to fostering growth and innovation through lifelong learning. We provide a comprehensive ecosystem encompassing Learning Management Systems (LMSs), courses, videos, articles, projects, and real-world skill insights, connecting individuals with opportunities aligned with their skills, roles, and career aspirations. For businesses, Degreed cultivates a learning culture that attracts, develops, and retains top talent, driving both individual and organizational success. Our mission is to discover, empower, and celebrate the next generation of global expertise, believing that learning is the key to unlocking opportunities. Join us in shaping the future of learning and workforce development!

As an Account Director on Degreed’s Customer Success team, you will be instrumental in owning gross and net retention by spearheading renewal and upsell initiatives. Your primary focus will be ensuring our clients achieve tangible, quantifiable value from the Degreed solution. This role offers a unique opportunity to blend strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the primary point of contact for a portfolio of Degreed’s enterprise customers, you will proactively manage value realization, guiding clients to leverage the full potential of the Degreed platform. By cultivating executive relationships and adeptly navigating complex change management within enterprise environments, you will empower customers to achieve their business objectives. Your deep understanding of HRTech, Learning & Development, and talent management domains will position you as a trusted advisor, enabling you to align Degreed’s capabilities with your clients' strategic goals.

If you are passionate about delivering measurable outcomes, excel in a consultative capacity, and enjoy tackling challenges within large, dynamic organizations, this position presents an exciting avenue to make a significant impact while advancing your skills in a collaborative and inclusive setting.

Key Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Lead discussions and initiatives to maximize client adoption and engagement with the Degreed platform.

Key Skills

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Change management expertise: Experience navigating and implementing change within large enterprise environments.
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.

Company Information

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals. For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development!

Application Instructions

[Not Specified]