Customer Success Manager - London

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Data & Analytics, Consumer InsightsIndustries

Requirements

Candidates must have a minimum of 3 years of experience in customer success, account management, or a related client-facing role. Strong analytical, strategic planning, and communication skills are essential, along with proficiency in CRM systems like Dynamics or Skalin and data analysis tools. A deep commitment to client success and a proactive, solution-oriented mindset are required. Experience with FMCG manufacturers and e-commerce (digital shelf) is necessary, and candidates should thrive in a fast-paced, organized, and driven environment.

Responsibilities

The Customer Success Manager will serve as a strategic partner to clients, ensuring they achieve maximum value from solutions, driving commercial growth, and maintaining high client satisfaction from onboarding through renewal. This includes providing insights, developing stakeholder maps, identifying white spaces, and extending contact networks. The role involves driving thought leadership through webinars, LinkedIn posts, and workshops, achieving a 20% upsell target, developing account growth and renewal strategies, and leading the co-creation of client roadmaps. Responsibilities also include accurate documentation of client information in internal systems and influencing improvements for tools or processes.

Skills

Client Relationship Management

Account Management

Upselling

FMCG

Ecommerce

Digital Shelf

Onboarding

Renewal Strategies

Roadmap Development

Stakeholder Management

Content Strategy

Webinars

Dynamics

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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