[Remote] Customer Success Manager - LATAM at BitGo

Mexico City, Mexico City, Mexico

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Cryptocurrency, Digital AssetsIndustries

Skills

Key technologies and capabilities for this role

Customer OnboardingRelationship ManagementL1 SupportCustomer FeedbackEnglishPortugueseSpanish

Questions & Answers

Common questions about this position

Where is this Customer Success Manager position based?

The position is based in Sao Paulo, focusing on clients across the LATAM region.

What language skills are required for this role?

Fluency in both English and Portuguese is required, with Spanish preferred.

What are the key skills and experience needed for this Customer Success Manager role?

Key skills include a strong desire to learn, motivation to champion customers with empathy, entrepreneurial approach with accountability, ability to handle conflicting priorities and creative problem solving, strong communication skills, and experience in cryptocurrency trading or custody preferred.

What is the company culture like at BitGo?

BitGo values ownership, craftsmanship, and open communication, with a team that strives for excellence through vision, innovation, passion, collaboration, and execution.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates bring innovative thinking, problem-solving skills, a desire to learn, empathy for customers, an entrepreneurial mindset, and preferably experience in cryptocurrency trading or custody.

BitGo

Custodial services for digital assets

About BitGo

BitGo provides secure and efficient solutions for institutional clients in the digital currency market, focusing on cryptocurrencies like Bitcoin. The company offers custodial services to securely store digital assets, multi-signature wallets that require multiple approvals for transactions, and APIs that allow clients to integrate these services into their platforms. BitGo also provides staking services, enabling clients to earn rewards by validating transactions on blockchain networks. Unlike many competitors, BitGo emphasizes compliance with regulatory requirements, such as the FATF Travel Rule, ensuring that clients can navigate the complexities of the digital currency market safely. The goal of BitGo is to support institutional investors by offering reliable and compliant services that enhance the security and management of digital assets.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$165.8MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

201-500Employees