Customer Success Manager - LATAM

Mexico City, Mexico City, Mexico

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Cryptocurrency, Digital AssetsIndustries

Requirements

Fluency in English and Portuguese is required, with Spanish proficiency being preferred. Experience in the cryptocurrency trading or custody space is preferred. Candidates should possess strong written and verbal communication skills, a strong desire to learn, curiosity, empathy, an entrepreneurial approach with accountability, and the ability to handle conflicting priorities and creatively solve problems.

Responsibilities

The Customer Success Manager will guide new clients through the onboarding process, ensuring they understand BitGo's products and services. They will develop and maintain strong client relationships, acting as the primary point of contact. Responsibilities also include providing L1 support to address customer inquiries and issues, escalating when necessary, and gathering customer feedback to inform product development and enhance the overall customer experience.

Skills

Customer Onboarding

Relationship Management

L1 Support

Customer Feedback

English

Portuguese

Spanish

BitGo

Custodial services for digital assets

About BitGo

BitGo provides secure and efficient solutions for institutional clients in the digital currency market, focusing on cryptocurrencies like Bitcoin. The company offers custodial services to securely store digital assets, multi-signature wallets that require multiple approvals for transactions, and APIs that allow clients to integrate these services into their platforms. BitGo also provides staking services, enabling clients to earn rewards by validating transactions on blockchain networks. Unlike many competitors, BitGo emphasizes compliance with regulatory requirements, such as the FATF Travel Rule, ensuring that clients can navigate the complexities of the digital currency market safely. The goal of BitGo is to support institutional investors by offering reliable and compliant services that enhance the security and management of digital assets.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$165.8MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

201-500Employees

Benefits

Company-paid medical, dental, and vision plans

Catered lunches, fresh snacks, and gourmet coffee

Commuting made easy with company-paid Caltrain passes

Competitive compensation, stock options, and 401k plan

Computer equipment and workplace furniture

Flexible vacation time

Risks

Increased competition from firms like E-Trade could challenge BitGo's market share.

Retail platform launch may dilute BitGo's institutional-focused brand.

Expansion into retail services could lead to increased regulatory scrutiny.

Differentiation

BitGo offers multi-signature wallets enhancing security for institutional clients.

The company provides APIs for seamless integration into client platforms.

BitGo's strategic acquisitions have expanded its platform and service offerings.

Upsides

BitGo's retail platform taps into a new customer segment, increasing revenue potential.

Expansion into Singapore positions BitGo to capitalize on APAC market growth.

Partnerships with firms like Core Foundation highlight BitGo's diverse sector involvement.

Land your dream remote job 3x faster with AI

Try Jobo Free