Customer Success Manager, HPDH Team

Employment Type: Full-time

Position Overview

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this, our teams harness the power of data and AI technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.

H1’s Customer Success team is focused on building deep relationships with existing customers as the point of contact throughout the entire customer journey, identifying and communicating ways our data delivers value to support their ongoing initiatives, and helping them realize value from the data within our solutions.

As a Customer Success Manager on our HPDH team, you’ll serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success.

Responsibilities

In this role, you will:

• Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
• Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
• Manage the onboarding and ingestion of H1 data through cross-functional partnerships.
• Conduct business reviews to track KPIs, surface insights, and identify growth opportunities.
• Proactively identify, manage, and escalate risks.
• Oversee multiple cross-functional initiatives across client organizations.
• Deliver executive-level summaries highlighting ROI, adoption, and impact.
• Collaborate with product, engineering, and support to resolve issues and enhance the customer experience.
• Drive success metrics such as NPS, CSAT, and ARR growth.

About You

You’re a strategic, relationship-driven CSM who thrives in fast-paced, client-facing environments. You’re comfortable diving into technical details while also guiding high-level strategic conversations. You're motivated by solving complex problems and delivering real, measurable value.

• Proven success managing enterprise or mid-market clients in a B2B SaaS environment.
• Adept at balancing multiple priorities across technical and business stakeholders.
• A skilled communicator and presenter with executive presence.
• Passionate about client success and long-term relationship building.

Requirements

• 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company.
• Experience working in health plans, insurance, digital health, provider data management organizations, or experience working in a highly-regulated industry.
• Familiarity with data products, API integrations, and technical onboarding processes.
• Strong project management skills, with experience owning a book of enterprise and mid-tier accounts.

Compensation

This role pays $90,000k to $108,000k per year, based on experience, plus a variable commission based on personal performance, in addition to stock options.

Anticipated role close date: 07/15/2025

H1 Offers

• Full suite of health insurance options, in addition to generous paid time off.
• Pre-planned company-wide wellness holidays.
• Retirement options.
• Health & charitable donation stipends.
• Impactful Business Resource Groups.
• Flexible work hours & the opportunity to work from anywhere.
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe.

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), gender identity, sexual orientation, and age.