Customer Success

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $90K - $145K

Motion is building the world’s most advanced project management system. Current systems place a significant burden on human project coordinators, lacking intelligence to manage team capacity, leading to inefficiencies, errors, overwork, missed deadlines, miscommunication, and micromanagement. Motion's intelligent system automates task coordination across teams, allowing companies to focus on core work and reduce overhead. Users provide workload and resource data, enabling Motion to make intelligent execution decisions, surpassing human capabilities. Motion provides real-time visibility into task assignments, completion times, and potential schedule deviations, instantly creating optimized plans when changes occur. Motion is a rapidly growing company trusted by thousands of customers, with substantial revenue, a strong financial outlook, and a highly talented team.

Requirements

• Not specified in the provided text.

Responsibilities

• Collaborate closely with customers to understand their challenges and processes.
• Implement solutions that drive significant change for customers.
• Guide customers through the onboarding process.
• Provide critical coaching to customers.
• Assist customers in transitioning Motion into their operational workflows.
• Ensure customers derive genuine value from Motion.

About the Hiring Manager

• Name: Bishop
• Title: Head of Customer Experience
• Background: Transitioned from Financial Planning & Analysis (FP&A) seeking greater impact and technical challenges. Developed the support function at Motion, scaling the team to accommodate rapid startup growth. Currently focused on establishing a world-class Customer Success team.

Company Information

• Company: Motion
• Mission: Increase Ev