Key Account Manager

Position Overview

• Location Type: Remote (within the United States) or Oakland Office
• Job Type: Full-time
• Salary: Not specified

Marqeta is a leader in the fintech space, redefining financial services and pioneering embedded finance. We are seeking to accelerate our growth by hiring motivated individuals to meet customer needs and drive expansion.

As a Key Account Manager at Marqeta, you will manage strategic accounts, focusing on relationship-building, revenue growth, and addressing customer needs through insightful solutions and data-driven strategies. You will collaborate with cross-functional teams to provide exceptional client service, uncover revenue-generating opportunities, and deliver workable solutions to your customers. This role requires a proactive, resourceful team player who can take ownership of projects, collaborate effectively, and drive initiatives to completion while streamlining processes to support business growth.

Requirements

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree.
• Organization Master: Ability to document, track, and support the daily functioning and operations of customer programs with attention to detail and professionalism in all communications.
• Self-Starter: Proactive and driven to complete tasks and anticipate needs.
• Curious: Passion for knowledge and learning, with a drive to understand customers, Marqeta, its technology, and the payments industry. Ability to propose solutions rather than just identify problems.
• Strategic Connector: Skilled at building relationships and navigating internal teams to gather information, drive progress, and create timely solutions.
• FinTech Fascination: Desire to develop deep knowledge of disruption in the payments space and work with industry innovators.
• Strong skill-set working with Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.).

Responsibilities

• Maintain and grow revenue by identifying new upsell and cross-sell opportunities.
• Collaborate with Account Executive (AE) partners to drive customer growth and retention strategies.
• Manage the day-to-day operations of the customer portfolio.
• Ensure partnerships and programs run smoothly and successfully.
• Act as a trusted advisor to customers, helping them navigate the payments landscape.
• Create monthly customer-centric content to update the broader organization on customer updates, key metrics, and other relevant information for the Revenue & Go To Market team.
• Identify opportunities for business and process improvements.
• Develop and deliver high-impact presentation materials using Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (e.g., QBRs, Executive Briefing Decks, process outlines).
• Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.

Application Process

1. Application submission
2. Recruiter phone call
3. Hiring manager video call
4. Virtual “Onsite” consisting of 4-5, 45-minute calls
5. Pitch (panel interview), 45 minutes
6. Offer!

Company Information

At Marqeta, we’ve built an innovative platform that is a leader in the fintech space. We are redefining what is capable within financial services and are at the vanguard of embedded finance. We work Flexible First, allowing you to choose your best working environment, whether that be from home or at a company office.