Customer Success Manager

New York, New York, United States

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$90,000 – $110,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversation Intelligence, Enterprise SoftwareIndustries

Requirements

Candidates should have experience in customer success or account management, with a strong focus on understanding customer challenges and driving account growth. Excellent communication skills and a data-driven mindset are essential, along with the ability to collaborate effectively with sales and product teams. A willingness to visit clients in person and a passion for continuous learning are also required.

Responsibilities

The Customer Success Manager will facilitate a smooth onboarding experience for customers and build strong relationships to ensure their long-term success. They will measure and communicate the impact of Rilla's solutions using product analytics and financial metrics, drive account growth through effective storytelling, and coordinate with Account Managers to pursue upsell opportunities for enterprise customers.

Skills

Customer Relationship Management

Sales Strategy

Data Analysis

Account Management

Onboarding

ROI Analysis

Customer Success

Rilla

Speech analytics for outside sales teams

About Rilla

Rilla Voice offers a speech analytics service designed specifically for outside sales teams. Its main product is a virtual ridealong tool that records, transcribes, and summarizes sales conversations, providing insights that help sales managers coach their representatives more effectively. This tool allows managers to analyze conversations and improve sales performance without the need for in-person ridealongs, making them significantly more efficient—reportedly 8 times faster and 20 times more effective. Rilla Voice differentiates itself from competitors by focusing on the unique needs of outside sales teams and delivering measurable improvements in sales metrics, such as increased average ticket prices and consistent week-over-week growth for its clients. The goal of Rilla Voice is to enhance the performance of sales teams through better coaching and analytics, ultimately driving higher sales for businesses.

New York City, New YorkHeadquarters

2019Year Founded

$3.8MTotal Funding

SEEDCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Risks

Increased competition from established players like Gong and Chorus.ai.

Potential privacy concerns over recording face-to-face sales conversations.

Dependence on partnerships, which may not yield expected synergies.

Differentiation

Rilla Voice offers a unique virtual ridealong tool for outside sales teams.

The tool transcribes and analyzes sales conversations for performance improvement.

Rilla Voice's service increases sales managers' efficiency by 20 times.

Upsides

Partnership with ServiceTitan expands Rilla's reach in the home improvement industry.

Rilla Voice is cash flow positive with seven figures in annual recurring revenue.

Growing demand for AI-driven sales coaching tools among SMBs boosts Rilla's market potential.

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