Customer Success Manager at Rilla

New York, New York, United States

$90,000 – $110,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversation Intelligence, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementSales StrategyData AnalysisAccount ManagementOnboardingROI AnalysisCustomer Success

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $90K - $110K.

Is this Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What skills or qualities are required for the Customer Success Manager role?

Required qualities include customer obsession, infinite learning mindset, team collaboration, fearless failure, and affinity for unconventional approaches.

What is the company culture like at Rilla?

Rilla fosters a culture of customer obsession, continuous learning, team collaboration, embracing failure as growth, and challenging conventional wisdom, within a rapidly growing, cash flow positive company.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates demonstrate deep customer obsession, a passion for learning and growth, strong team collaboration, comfort with risk and failure, and an unconventional mindset.

Rilla

Speech analytics for outside sales teams

About Rilla

Rilla Voice offers a speech analytics service designed specifically for outside sales teams. Its main product is a virtual ridealong tool that records, transcribes, and summarizes sales conversations, providing insights that help sales managers coach their representatives more effectively. This tool allows managers to analyze conversations and improve sales performance without the need for in-person ridealongs, making them significantly more efficient—reportedly 8 times faster and 20 times more effective. Rilla Voice differentiates itself from competitors by focusing on the unique needs of outside sales teams and delivering measurable improvements in sales metrics, such as increased average ticket prices and consistent week-over-week growth for its clients. The goal of Rilla Voice is to enhance the performance of sales teams through better coaching and analytics, ultimately driving higher sales for businesses.

New York City, New YorkHeadquarters

2019Year Founded

$3.8MTotal Funding

SEEDCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees