Customer Success Manager at Insider

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing, TechnologyIndustries

Requirements

(No explicit requirements listed in the job description)

Responsibilities

Be the face of Insider to clients and act as the bridge between their needs and Insider's technology
Help clients understand their needs and match them with the best Insider features and products to meet their goals and expectations
Ensure clients utilize Insider's technology optimally to provide world-class service
Monitor and facilitate customer adoption of Insider's technology
Work with engineers, developers, and product specialists to provide full technical support when required
Develop and maintain key account plans that identify opportunities to increase value for clients' organizations
Proactively provide constant feedback (inferred from incomplete "Proactively provide constant fe")

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSB2BAI PlatformsCustomer Data PlatformsPersonalization Engines

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What are the required skills for this Customer Success Manager role?

This information is not specified in the job description.

What is the company culture like at Insider?

Insider has an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. They emphasize building a socially progressive technology community through initiatives like 100Projects, SheCodes, SheLeads, and SheMarkables, committing to social impact in areas such as health, education, and increasing women in STEM.

What makes a strong candidate for this role at Insider?

This information is not specified in the job description.

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees