Customer Success Manager at Cohesity

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Security, AI, Enterprise SoftwareIndustries

Requirements

Relevant Bachelor’s degree or equivalent experience in computer science or related fields
Demonstrated trajectory of success with people-management, mentoring, and amplifying team’s proficiencies
Ability to lead influence through persuasion, negotiation, and consensus building
Deep business operations expertise, with solid experience with SFDC, Gainsight, and comfortable with creating reports and dashboards
Combined background of post-sales, sales, consulting services experience
Deep understanding of value drivers in recurring revenue business models
Hardworking and creative leader with the ability to encourage others
Excellent communication and presentation skills
Passionate about customer advocacy and team development with a proven track record
Outstanding customer relationship skills, team building, deep management, demonstrated mentor skills, motivational style, and analytical skills
Focus on quality management, nurturing innovation, high accountability, and driving continuous operational improvement
Conservative risk-taker with high ambition who thrives in a changing environment

Responsibilities

Develop delivery plans that improve the customer experience and achieve higher product adoption and customer happiness
Assist the account and support teams with key critical issues and, where required, produce standard methodology blueprints for the portfolio of customers
Ensure delivery on Key Operational metrics, including Customer Health (Green/Yellow/Red), Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal
Drive premier programmatic Customer Success practice ensuring rapid onboarding, collaboration within internal teams and across the customer lifecycle
Work closely with Sales reps and Renewals managers to identify new opportunities and upsell potential
Increase the lifetime value of the Customer through greater advocacy and reference-ability
Serve as a customer advocate in the evolution of products and platform functionality integral to the customer’s success
Engage broadly across the Customer organization from management through to C-Level/Influencer as needed
Ensure customer feedback is clearly collected and conveyed internally to enable ongoing improvement of products and services
Assess the interactions with top customers (product performance, depth, and breadth of usage, Support experience)

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRenewalsCustomer AdvocacyTeam BuildingManagementMentoringAnalytical SkillsQuality ManagementOperational ImprovementStrategic Insights

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

Is this Customer Success Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Customer Success Manager role?

The role requires outstanding customer relationships, team building, deep management and mentor skills, a motivational style, analytical skills, and the ability to drive continuous operational improvement.

What is the company culture like at Cohesity?

Cohesity has been globally recognized for Innovation, Product Strength, Simplicity in Design, and its culture, emphasizing disruption in data management, customer advocacy, team development, high accountability, and thriving in changing environments.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has a proven track record in customer advocacy and team development, outstanding customer relationships, management and mentoring skills, analytical abilities, and thrives as a conservative risk-taker with high ambition in changing environments.

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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