Customer Success Manager (F/M/X) at Skechers

Paris, Île-de-France, France

Skechers Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
MarTech, SaaS, MarketingIndustries

Requirements

  • Level Bac +5 (Master's Degree or equivalent)
  • 3 years of experience on similar missions
  • First experience in the digital sector (experience in a SaaS company is a plus)
  • Excellent interpersonal skills: ability to manage both strategic discussions and operational exchanges autonomously
  • Adaptability and ability to prioritize in a constantly evolving environment
  • Good organization, rigor, and ability to work independently and in a team on multiple projects simultaneously
  • Fluent English. Able to work entirely in English: both written and during client meetings. Switching from English to French should not be a problem (a 3rd language is a plus)

Responsibilities

  • Manage the implementation of your client portfolio’s solutions, from defining a long-term strategy to configuration and implementation, including training your brand contacts
  • Manage your client portfolio daily and assist them with all their issues (follow-up meetings, email exchanges, strategic meetings…)
  • Track and analyze the results and performance of your brand communities based on the strategic objectives defined at the start of the project with the client
  • Ensure a consultative approach and value the expertise of Skeepers
  • Be the relay between your clients and the various internal teams (technical, product, community management, sales…)
  • Continuously train and master the product to be a driver of its evolution and an expert of the solution for your clients

Skills

Customer Success
Account Management
Client Onboarding
Implementation Management
Performance Analysis
Strategic Planning
Consultative Selling
Cross-functional Collaboration
Product Training
UGC Platforms
Client Relationship Management

Skechers

About Skechers

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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