X) at Skechers

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MarTech, SaaS, MarketingIndustries

Requirements

Level Bac +5 (Master's Degree or equivalent)
3 years of experience on similar missions
First experience in the digital sector (experience in a SaaS company is a plus)
Excellent interpersonal skills: ability to manage both strategic discussions and operational exchanges autonomously
Adaptability and ability to prioritize in a constantly evolving environment
Good organization, rigor, and ability to work independently and in a team on multiple projects simultaneously
Fluent English. Able to work entirely in English: both written and during client meetings. Switching from English to French should not be a problem (a 3rd language is a plus)

Responsibilities

Manage the implementation of your client portfolio’s solutions, from defining a long-term strategy to configuration and implementation, including training your brand contacts
Manage your client portfolio daily and assist them with all their issues (follow-up meetings, email exchanges, strategic meetings…)
Track and analyze the results and performance of your brand communities based on the strategic objectives defined at the start of the project with the client
Ensure a consultative approach and value the expertise of Skeepers
Be the relay between your clients and the various internal teams (technical, product, community management, sales…)
Continuously train and master the product to be a driver of its evolution and an expert of the solution for your clients

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient OnboardingImplementation ManagementPerformance AnalysisStrategic PlanningConsultative SellingCross-functional CollaborationProduct TrainingUGC PlatformsClient Relationship Management

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site, though regular remote work is possible as a benefit.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include excellent interpersonal skills for managing strategic and operational exchanges, adaptability and prioritization in evolving environments, good organization and rigor to work independently and in teams on multiple projects, along with fluent English.

What benefits are offered for this role?

Benefits include regular remote work possibility, SWILE card, 50% of the Navigo pass, and Sogarep health insurance.

What experience and qualifications make a strong candidate?

A strong candidate has a Master's degree or equivalent, 3 years of experience in similar missions, first experience in the digital sector (SaaS is a plus), and fluency in English with French proficiency.