Customer Success Manager, EPM - San Francisco or New York at Pigment

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Business Planning, Financial PlanningIndustries

Requirements

BA/BS degree required, MBA or other relevant advanced degree preferred
3 years of experience in customer success, account management or a similar role within a software/SaaS company
Proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
Preferred Qualifications
5 years of experience in account management, sales, or professional services at a software/SaaS company
Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication
Experience preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

Responsibilities

Ensure customers achieve a high level of adoption and business value from using Pigment, with a focus on supporting a book of high-value Enterprise accounts
Develop a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion
Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
Lead the development of the Pigment community through thought leadership, events, and developing best practices
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSEnterprise AccountsKPIsCustomer ImplementationsPresentationsTrainingsBest PracticesThought Leadership

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

A BA/BS degree is required, with an MBA or advanced degree preferred, along with 3 years of experience in customer success, account management, or a similar role in a software/SaaS company, including a proven track record managing high-volume Enterprise-level accounts and driving adoption, satisfaction, renewals, and expansion.

Is this Customer Success Manager position remote or office-based?

The role is based in San Francisco or New York.

What are the preferred qualifications for this role?

Preferred qualifications include 5 years of experience in account management, sales, or professional services at a software/SaaS company, a proven track record of building C-level executive relationships with empathy, experience delivering presentations to senior audiences, and the ability to explain technical solutions and provide reporting.

What is the company culture like at Pigment?

Pigment takes smart risks, celebrates bold ideas, challenges the status quo, and works as one team, with a focus on innovation and making an impact at scale.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have a proven track record managing Enterprise accounts, building C-level relationships, driving adoption and expansion, and delivering presentations and technical explanations to senior audiences.

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Paris, FranceHeadquarters

2019Year Founded

$378.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Paid Vacation

Parental Leave

Performance Bonus

Risks

Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.

Potential market saturation in North America could lead to pricing pressures.

Challenges in maintaining data security due to stringent Canadian data protection laws.

Differentiation

Pigment offers real-time data visualization for enhanced business decision-making.

The platform integrates AI for predictive analytics and insights in financial planning.

Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

Upsides

Pigment raised $145m in Series D to expand its SaaS product in North America.

Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.

Pigment AI launch aims to deliver faster, smarter business insights for teams.

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