Enterprise Customer Success Manager
Sigma ComputingSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, SalesIndustries
Requirements
Candidates should possess 5-7 years of experience in customer-facing advisory or consultancy roles, ideally within a SaaS company, and a proven track record in a quota-carrying role supporting sales teams to achieve targets. They should exhibit strong communication, presentation, and negotiation skills, along with a passion for helping people solve problems and an ability to understand changing technologies. Proficiency in translating complex technical information into simple terms for non-technical stakeholders is also required.
Responsibilities
The Customer Success Manager - Enterprise will operate as the primary point of contact for enterprise customers, delivering the highest level of customer experience and support, and working closely with customers to ensure successful platform integration and utilization. They will develop close relationships with customers to understand their use cases and challenges, gauge customer engagement, and provide feedback for product improvements. This role also involves coordinating with Sales, Customer Support & Success, Engineering, and Product to optimize the Secoda customer experience, and drive renewals and growth in Annual Recurring Revenue (ARR).
Skills
Customer Success
SaaS
Communication
Presentation
Negotiation
Technical Translation
Relationship Management
Customer Engagement
Renewal
Growth
ARR
Secoda
Data management and enablement platform
About Secoda
Secoda provides a platform for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation tools that help create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, allowing clients to access various features based on their needs. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.
Toronto, CanadaHeadquarters
2021Year Founded
$15.6MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees