Customer Success Manager, Enterprise

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Workforce PlanningIndustries

Requirements

Candidates should have at least 5 years of experience in Customer Success or Account Management, preferably within the SaaS industry, and experience managing enterprise accounts. Familiarity with Salesforce or other CRM tools and experience in construction, project management, or field-based industries are considered bonus points.

Responsibilities

The Enterprise Customer Success Manager will own relationships with key enterprise customers, guiding them through adoption and expansion to ensure they realize the full value of Bridgit. Responsibilities include developing tailored success plans, leading strategic reviews to demonstrate ROI, mitigating risks with a proactive approach, and partnering cross-functionally with sales, product, and support teams to advocate for customer needs and support renewals and expansions.

Skills

Customer Success Management

Account Management

Enterprise Accounts

Customer Onboarding

Customer Adoption

Strategic Planning

Relationship Management

Cross-functional Collaboration

Sales

Product

Support

ROI Analysis

Problem-Solving

Brigit

Financial services for improving financial health

About Brigit

Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.

New York City, New YorkHeadquarters

2017Year Founded

$107MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Medical benefits

Generous PTO

Paid parental leave

Phone/wifi stipend

401k

Snacks & more

Risks

FTC action against Brigit could lead to regulatory challenges and fines.

Acquisition by Upbound Group may disrupt Brigit's business model and customer relationships.

Brigit Premium may face adoption challenges if value isn't clearly communicated to users.

Differentiation

Brigit offers transparent, fair financial products focused on improving financial health.

The company aligns its business model with customer interests, avoiding unfair fees.

Brigit's team includes experts from Amazon, Deutsche Bank, and Palantir.

Upsides

Brigit has helped members save over $250 million in fees since launch.

The launch of Brigit Premium caters to growing demand for financial literacy tools.

Brigit's Credit Builder product targets the rising popularity among younger demographics.

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