Brigit

Customer Success Manager, Enterprise

Canada

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, Workforce PlanningIndustries

About Bridgit

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.

The Role

As an Enterprise Customer Success Manager, you’ll be the quarterback for some of our largest, most complex accounts—guiding national GCs through adoption, expansion, and strategic impact. You’ll navigate both the jobsite and the boardroom with ease: talking workflows with an Operations Manager one day and outcomes with the CFO the next. You’ll proactively manage relationships, build account strategies, and work cross-functionally to ensure customers realize the full value of Bridgit. This isn’t a passive role. We’re looking for someone who’s tenacious, confident, and consultative—comfortable with ambiguity and energized by solving hard problems.

What You'll Do

  • Own the relationship with key enterprise customers from onboarding through expansion
  • Drive adoption by building tailored success plans that meet each customer’s unique goals
  • Navigate complexity—you’ll manage multi-stakeholder accounts across regions, departments, and user levels
  • Lead strategic reviews that demonstrate ROI, deepen alignment, and surface new opportunities
  • Mitigate risk and flag issues early with a proactive, no-surprises approach to account management
  • Partner cross-functionally with Sales, Product, Support, and Onboarding to advocate for customer needs and ensure a seamless experience
  • Support renewals and expansions by aligning Bridgit to customer goals and identifying untapped value

Who You Are

  • A strategic operator with 5+ years managing enterprise accounts in Customer Success or Account Management (preferably SaaS)
  • A natural leader—you know how to command a room, speak the language of the C-suite, and build trust at every level of an organization
  • A bulldog with polish: persistent, solutions-oriented, and always pushing for what’s best for the customer and for Bridgit
  • A strong project manager—organized, proactive, and able to juggle competing priorities without dropping the ball
  • Deeply curious and data-informed—you ask great questions, spot patterns, and bring insight to every conversation
  • Collaborative by nature—you work well with others and know how to bring people along, both internally and externally

Bonus Points

  • Experience working with customers in construction, project management, or field-based industries
  • Familiarity with Salesforce or other CRM tools
  • Experience building or improving customer-facing playbooks or scaled programs

Bridgit Core Values

  • Build Together, Win Together: Committed to pursuing the best outcomes and advancing toward shared goals. When faced with challenges, they maintain composure and reliability and work as a team. Proactively remove roadblocks to maintain momentum and achieve goals. As a team, they embody a solution-oriented attitude and drive to win.
  • Take Action, Drive Impact: Ensure efforts contribute directly to goals. Step up and offer innovative solutions to overcome obstacles and improve processes. Leverage the ability to think independently and strategically. Navigate uncharted territory effectively while also laying a foundation for sustainable growth and success.
  • No Grit, No Pearl: Embrace the gritty aspects of the journey to success. Pitch in wholeheartedly and recognize that no task is beneath us when it contributes to Bridgit’s collective success. Believe that confronting ambiguity or adversity with determination, not only strengthens resilience but also fosters growth, driving continuous improvement and achievement.

Employment Type

full

Location Type

Remote

Skills

Customer Success Management
Account Management
Enterprise Accounts
Customer Onboarding
Customer Adoption
Strategic Planning
Relationship Management
Cross-functional Collaboration
Sales
Product
Support
ROI Analysis
Problem-Solving

Brigit

Financial services for improving financial health

About Brigit

Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.

New York City, New YorkHeadquarters
2017Year Founded
$107MTotal Funding
ACQUISITIONCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Medical benefits
Generous PTO
Paid parental leave
Phone/wifi stipend
401k
Snacks & more

Risks

FTC action against Brigit could lead to regulatory challenges and fines.
Acquisition by Upbound Group may disrupt Brigit's business model and customer relationships.
Brigit Premium may face adoption challenges if value isn't clearly communicated to users.

Differentiation

Brigit offers transparent, fair financial products focused on improving financial health.
The company aligns its business model with customer interests, avoiding unfair fees.
Brigit's team includes experts from Amazon, Deutsche Bank, and Palantir.

Upsides

Brigit has helped members save over $250 million in fees since launch.
The launch of Brigit Premium caters to growing demand for financial literacy tools.
Brigit's Credit Builder product targets the rising popularity among younger demographics.

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