Customer Success Manager
Flatfile- Full Time
- Junior (1 to 2 years)
Candidates should possess 4+ years of experience in Customer Success, Account Management, or Enterprise SaaS Sales, demonstrating a proven track record of managing and growing enterprise relationships. Prior experience supporting or working with energy, utilities, telecom, or renewable energy customers is highly preferred, along with experience in high-growth B2B SaaS environments.
As a Customer Success Manager, you will drive adoption and usage of the DroneDeploy platform across your account portfolio, ensuring rapid onboarding, measurable outcomes, and time to value for customers. You’ll collaborate with Sales to identify expansion opportunities, analyze usage trends to identify champions and risk signals, act as a strategic partner throughout the customer lifecycle, build trusted relationships with customer stakeholders, and co-create success plans. Additionally, you will support resolution of technical issues, forecast renewals and expansion accurately, and be the customer’s voice internally, channeling feedback to product and engineering teams.
Drone data collection and analysis platform
DroneDeploy provides a platform for capturing data from physical environments using drones and robots. This platform collects data, which is then processed and analyzed with artificial intelligence to deliver insights. Businesses, particularly in construction and energy sectors, utilize these services for tasks like monitoring project progress and detecting methane leaks. The platform is compatible with various drones, sensors, and cameras, making it user-friendly and safe, while also reducing the need for manual inspections. Unlike competitors, DroneDeploy emphasizes data security, holding certifications like ISO 27001 and SOC 2 Type 2, and employs encryption methods to protect customer data. The company's goal is to offer a versatile solution for data collection and analysis, while also providing training, certifications, and technical support to enhance customer experience.