Customer Success Manager - 12twenty

Position Overview

12twenty is seeking a savvy Customer Success Manager to optimize the employer customer experience, fostering loyal, repeat customers and driving company growth. This role is crucial for our rapid expansion and mission of world domination in connecting employers with elite early-career professionals.

About 12twenty

12twenty is the leading platform for employers to connect with elite early-career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities worldwide. We pride ourselves on connecting our community of candidates with recruiters from top companies across industries. Join our fast-growing organization!

Responsibilities

• Serve as the primary post-sale point of contact for employers using 12twenty, building strong relationships and ensuring they achieve their hiring goals.
• Own client retention and minimize churn by helping employers realize the value of 12twenty’s platform and how it meets their recruiting and hiring needs.
• Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twenty’s Partnerships team on strategic growth initiatives.
• Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users.
• Educate employer customers on best practices for maximizing their recruiting success through 12twenty’s tools and technology.
• Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies.

Requirements

• 4-6 years in customer success, account management, sales, and/or project management.
• Ability to manage a large portfolio of clients and demonstrated ability to grow accounts.
• Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g., implementation, product, sales, engineering, support).
• Ability to think on your feet and quickly grasp new concepts.
• Confidence in making decisions and recommendations.
• Bachelor’s degree.

Preferred Qualifications

• Working knowledge of Google Suite, MS Office Suite, and Salesforce.
• SaaS, Higher Education, and/or Recruiting experience.
• Solution Selling Experience.

Compensation & Benefits

• Annual Compensation: $80,000 - $85,000 base salary; $100,000 - $105,000 OTE (On-Target Earnings).
• Equity: US employees are eligible for equity.
• Benefits: Medical, dental, and vision benefits, 401(k), and paid time off.
• Perks: Competitive salary, generous PTO policy, regular team happy hours and activities, remote work flexibility.

Employment Type

• [Not Specified]

Location Type

• [Not Specified]

Application Instructions

If this opportunity sounds good to you, we really want to meet you!

12twenty is an enterprise-level ta