Customer Success Manager, EMEA at Notion

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3+ years of experience in Customer Success at a fast-growing software company
Track record of high achievement in Customer Success
Highly adaptable and able to easily acclimate to a rapidly changing business and industry
Growth mindset – viewing setbacks as learning opportunities
Strong intrinsic motivation to be a top performer and contribute to a team
Ability to put yourself in others’ shoes and see situations from perspectives other than your own
Motivated by seeing others succeed and grow when you partner with them
Love getting to know new people and helping them solve their business problems

Responsibilities

Drive adoption, retention, and expansion for customers deploying Notion across their company to solve problems with collaboration, async work, knowledge base, and project management
Serve as the customer's trusted advisor and product expert by hosting training, onboarding, and working sessions to educate customers and dig deep into new use cases of Notion
Help build the foundations of Customer Success at Notion as an early team member by defining our motion
Meaningfully shape future product development by engaging with customers to gain insights and working with product teams to inform next steps

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingCustomer TrainingProduct AdoptionRetentionExpansionAccount ManagementCustomer Engagement

Questions & Answers

Common questions about this position

What is the work location policy for this role?

This is an in-person role requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests spending the majority of the week in the office, including a third day.

What is the salary for this Customer Success Manager position?

This information is not specified in the job description.

What are the key requirements for this role?

Candidates need 3+ years of experience in Customer Success at a fast-growing software company, a track record of high achievement, high adaptability to rapid changes, a growth mindset, strong intrinsic motivation, empathy, and a passion for helping others succeed.

What is the company culture like at Notion?

Notion emphasizes building a diverse and creative company, working in-person with a focus on high achievement, rapid growth, and passion for helping customers solve real problems through innovative software.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have 3+ years in Customer Success at fast-growing software companies with a proven track record, plus nice-to-haves like SaaS training experience, early-stage startup exposure, strong technical skills, and familiarity with Notion.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees