Customer Success Manager - EMEA at Vanta

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Compliance, TechnologyIndustries

Requirements

6+ years of experience in Customer Success at a SaaS company
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
Ability to be nimble and agile in an environment where shifting priorities should be expected
Experience working in the security or compliance industry is preferred
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Responsibilities

Lead all post-sales activities for Vanta’s customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Act as the voice of the customer within Vanta
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Work cross-functionally to resolve customer business issues and work toward mutual goals

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingImplementationRenewalsUpsellExpansionSOC 2ISO 27001GDPRHIPAASecurity ComplianceProduct Expertise

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or hybrid?

The position is hybrid.

What experience is required for this Customer Success Manager role?

Candidates need 6+ years of experience in Customer Success at a SaaS company, extensive experience with C-level executives, and strong relationship-building skills through QBRs, health check-ins, and executive summaries.

What is the company culture like at Vanta?

Vanta has a kind and talented team, and many employees have succeeded without prior security experience.

What makes a candidate successful for this Customer Success Manager position?

Success requires 6+ years in SaaS Customer Success, experience building trusted relationships with C-level executives, and the ability to be nimble in a fast-paced environment with shifting priorities.

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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