Customer Success Manager

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Software as a ServiceIndustries

Requirements

Candidates should have 3 to 7 years of direct customer success experience with major accounts. A proven track record of exceeding customer satisfaction and adoption goals is required, along with strong analytical, problem-solving, and communication skills. Experience interacting with C-level executives and familiarity with VoIP and Contact Center technologies, including networking terminology, are preferred. A BS degree or equivalent experience is also desired.

Responsibilities

The Customer Success Manager will serve as the primary support for high-profile customers, driving product adoption and maximizing ROI. Responsibilities include facilitating QBRs, executing success plans, addressing technical demands, mitigating churn risk, and growing monthly recurring revenue. This role involves project management, acting as a sales liaison, building internal relationships, and partnering cross-functionally with support, professional services, sales, and marketing teams to enhance customer success and account growth.