Strategic Customer Success Manager
Vouched120,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Services, Web InfrastructureIndustries
Requirements
Candidates should possess 3+ years of professional experience in B2B/SaaS, with experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products. They should have experience managing Enterprise accounts and maintaining relationships with developers to C-suite level, demonstrating a strong collaboration mindset and capabilities, and being comfortable with asynchronous remote work. Knowledge of CI/CD, deployment pipeline, and the SDLC process is required, along with the ability to manage accounts with varying requirements.
Responsibilities
The Customer Success Manager will manage a portfolio of Enterprise customers, serving as a trusted product advisor by aligning Vercel solutions with their business strategy and driving incremental value through training and adoption of Vercel’s best practices. They will continuously deliver positive business outcomes by guiding customers through their journey, ensuring retention and growth, and facilitating Executive Business Reviews with economic decision makers. The role involves building and maintaining account plans, acting as the Voice of the Customer, partnering with the Sales team to identify expansion opportunities, and enabling customers on how best to use Vercel’s solutions to Develop, Preview, and Ship their web properties.”}átions.
Skills
Customer Success Management
Developer Collaboration
Frontend Development
Cloud Infrastructure
Networking
Application Deployment
Relationship Building
Account Management
Issue Resolution
Renewal Management
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees