Customer Success Manager, Enterprise - East - [IC3]

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Developer ToolsIndustries

Requirements

Candidates must reside on the East coast and be enthusiastic, self-driven, and results-oriented post-sales specialists. They should be passionate about nurturing customer relationships and driving product adoption and expansion within enterprise accounts. The role requires a strong work ethic and a commitment to achieving customer success.

Responsibilities

The Enterprise Customer Success Manager will manage relationships with approximately 20 enterprise customers, ensuring their satisfaction and growth with Sourcegraph. Responsibilities include driving product adoption, usage, and renewals, developing account success plans, providing technical guidance, and identifying expansion opportunities. The CSM will also act as the voice of the customer, providing feedback to internal teams and collaborating with Solutions Engineering and sales teams to ensure customer success and subscription growth.

Skills

Customer Relationship Management

Developer Relations

Technical Problem Solving

Product Adoption

Net Dollar Retention

Renewal Rate

Enterprise Software

Sourcegraph

Code intelligence platform for developers

About Sourcegraph

Sourcegraph provides a code intelligence platform designed to improve how developers work with their code. The platform features an AI coding assistant named Cody, which helps developers understand, navigate, and automate their codebases. Sourcegraph offers tools for code search, bug fixing, refactoring, and enhancing performance, all within a single interface. This makes it easier for developers to manage their code effectively. Unlike many competitors, Sourcegraph focuses on enhancing code security, speeding up developer onboarding, and promoting code reuse, making it particularly valuable for enterprises looking to improve engineering speed and software quality. The goal of Sourcegraph is to boost overall team efficiency and code health for organizations, and it is trusted by major companies in the tech industry.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$216.9MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Work fully remote

Unlimited PTO

Generous travel budgets

Competitive pay + equity

Medical, dental, & vision

Professional development

Office budget

Wellness budget

Family planning benefits

Risks

Anthropic's Claude AI model poses a competitive threat to Sourcegraph's AI tools like Cody.

A recent data breach at Sourcegraph may undermine customer trust and lead to scrutiny.

Advanced AI tools like Ironclad Contract AI could overshadow Sourcegraph if innovation lags.

Differentiation

Sourcegraph offers universal code search, enhancing developer productivity across multiple languages and tools.

The Cody AI assistant aids in code comprehension, navigation, and automation for developers.

Sourcegraph's Code Insights provides analytics for a comprehensive view of codebases.

Upsides

The rise of AI-driven code completion tools presents opportunities to enhance Cody's capabilities.

Remote-first development trends align with Sourcegraph's remote workplace model, boosting collaboration.

Growing focus on code security increases demand for Sourcegraph's enhanced security features.

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