Customer Success Manager (East Coast/Central Time Zone)
FirstupSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Artificial Intelligence, Supply Chain Management, E-commerceIndustries
Requirements
Candidates should have at least 3 years of experience in a customer-facing role, possess high energy and a passion for customer success, and demonstrate a strong interest in technology and data analytics. Program or project management experience, particularly in onboarding or customer processes, is required, along with clear written and verbal communication skills and the ability to create compelling presentations. Strong customer empathy, integrity in interactions, and adaptability are also essential. Experience working for a high-growth stage startup is ideal.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for customers, systematically addressing their questions and requests. This role involves leading new customer onboardings in collaboration with Sales and Operations, and proactively improving the onboarding process. Responsibilities include developing and delivering training programs on the platform, engaging customers regularly to provide insights, and helping them implement Syrup's recommendations. The manager will also track customer ROI, document all account activities, provide customer feedback to internal teams, and drive contract renewals and upsell opportunities by monitoring churn indicators.
Skills
Customer Success
Onboarding
Training
Customer Support
Relationship Management
Communication
Problem-Solving
AI
Supply Chain
Inventory Management
Syrup
AI platform for personalized customer communication
About Syrup
Syrup.io enhances customer communication for SaaS companies by using AI technology to automate and personalize interactions. The platform employs predictive analytics to identify user behaviors, such as activity levels and risks of customer churn, allowing businesses to engage with customers at optimal times. Syrup.io offers pre-built communication workflows, called "drips," that automate personalized messaging, along with features like "Bespoke Recipes" and "Predictive Audiences" for targeted campaigns based on user data. The company operates on a subscription model, providing a free trial for early adopters to attract users and gather feedback. Syrup.io's goal is to improve customer relationship management by enabling SaaS companies to create tailored campaigns and gain insights into user journeys, ultimately increasing customer retention and revenue.
Cleveland, OhioHeadquarters
2022Year Founded
$3.2MTotal Funding
SEEDCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1-10Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Risks
Competition from established CRM platforms like Salesforce and HubSpot.
Data privacy concerns could lead to regulatory scrutiny.
Dependence on venture capital funding poses financial risks.
Differentiation
Syrup uses AI to automate and personalize SaaS customer interactions.
Predictive analytics identifies key user behaviors for optimal engagement timing.
Pre-built communication workflows automate personalized messaging for SaaS companies.
Upsides
Growing demand for AI-driven personalization boosts Syrup's market potential.
Subscription-based model aligns with industry trends for recurring revenue.
Early adoption strategy helps gather feedback and improve product development.
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