[Remote] Customer Success Manager - Deel-IT at Deel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Global Payroll, Compliance, HR TechnologyIndustries

Requirements

Candidates must have at least 2 years of experience and be fluent in both Spanish and English. A history of elite performance is essential, and previous customer success experience is preferred, although advisory roles in consulting may be acceptable. A strong desire to work in the technology space and the ability to build relationships under pressure is required. Candidates should be quantitatively inclined, data savvy, and capable of drawing insights from complex data sets. A reliable, motivated self-starter with a growth mentality and a track record of achievement in a top-tier company is necessary. Curiosity and a desire to make an impact are also important.

Responsibilities

The Customer Success Manager will manage a high volume of small spend accounts and identify risks that could lead to customer churn. Building relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth is crucial. The role includes collecting product and operational feedback to represent the voice of the customer and ensuring a high-quality experience for customers daily. Coordination with internal stakeholders for timely responses to customer requests and driving adoption of platform features to enhance customer experience and retention is also part of the role.

Skills

Customer Relationship Management

Client Advisory

Revenue Growth

Operational Guidance

Product Guidance

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees