Job Description

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Who We Are

Deel and its family of growing companies are comprised of global teams dedicated to helping businesses hire anyone, anywhere, easily. Our team consists of over three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture fosters continuous learning and innovation of our platform and products for customers. We believe companies should be able to hire the best talent globally, and we are building the best platform to make this a reality. Our market-leading technology, expertise, and global team are crucial to our platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why Join Deel?

A 30-mile hiring radius should no longer dictate how companies hire, as exceptional talent lives everywhere. Deel envisions a world without hiring borders and endless talent, pairing perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. Our aim is to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Who You Are

You will be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, comfortable diving into data for insights and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If this sounds like you, join our team!

Responsibilities

Accounts

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments.

Risk

• Identify and flag risks that could lead to customer churn.

Relationships

• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.

Product

• Act as the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Provide a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that lead to a better customer experience and improved retention.

Requirements

• 2+ years of experience.
• Fluent in Spanish and English.
• A past history of elite performance.
• Previous Customer Success experience is preferred, but individuals with advisory roles (e.g., consulting) are also welcome.
• Must have previous experience advising customers.
• A strong desire to be in the technology space.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Quantitatively inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick insights from data.