Customer Success Associate

Position Overview

Lendbuzz is seeking a Customer Success Associate with 2–5 years of experience in a call center environment. We are a company that believes financial opportunity should be more personalized and fair, developing innovative technologies to provide underserved and overlooked borrowers with better access to credit. Our culture is built around diversity, independent, and critical thinking.

Employment Type

Full-Time

Location Type

[Not Specified]

Salary

$21 - $22 an hour

Responsibilities

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text.
• Document all customer interactions accurately using our CRM system.
• Ensure adherence to company policies and procedures.
• Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs).
• Enhance customer service quality by analyzing and refining processes and system configurations.
• Provide technical advice and assistance to maximize customer operational performance.
• Identify and troubleshoot network problems related to customer service channels and platforms.
• Collaborate with and report directly to the Customer Success Manager.

Requirements

• Fluency in Portuguese and English is required.
• Trilingual candidates (Portuguese, Spanish, and English) are strongly encouraged to apply.
• 2-5 years of experience in a call center environment handling a high volume of calls.
• Enthusiasm for engaging in conversations and continuously learning from and educating customers.
• Passion for technology and a willingness to stay updated on industry trends.
• Clear, personable, and informative communication skills.
• Curiosity, motivation, and a drive to tackle new challenges.
• Strong team player who is comfortable both providing and seeking assistance.
• Adaptability to thrive in a dynamic and evolving environment.
• Ability to maintain composure and efficiency in a fast-paced setting.
• Eagerness to take on new tasks and solve problems in real-time.

Availability

• Standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).

Company Information & Beliefs

At Lendbuzz, we believe:

• Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
• Compassion is a strength. We care about our customers and look to build long-term relationships with them.
• Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
• Honesty and transparency are non-negotiable. We incorporate these traits in all of our interactions.
• Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too, then we would love to hear from you!