[Remote] Customer Success Manager at Propelus

United States

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$60,000 – $70,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, SaaS, TechnologyIndustries

Requirements

1-2 years of experience managing a B2B client portfolio (preferably SMB/Mid-Market accounts) within a SaaS or Health Tech organization
Proven proficiency with a Customer Success Platform (CSP) (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Hubspot)
A strong understanding of customer success principles, including churn reduction, retention strategies, and Value Realization
Technical aptitude and proven ability to quickly learn complex compliance management technology platforms
Exceptional communication and interpersonal skills, with the ability to build rapport and manage client relationships effectively
Preferred: Direct experience or foundational knowledge of healthcare compliance (e.g., HIPAA), regulatory frameworks, or clinical workflows
Preferred: Demonstrated experience managing B2B clients in the healthcare industry, preferably within hospitals or health systems
Preferred: A Bachelor's degree or equivalent relevant experience

Responsibilities

Manage a high-volume portfolio of 100+ SMB accounts using digital and personalized outreach
Serve as a strategic advisor and customer advocate to ensure clients are fully utilizing the platform
Own Customer Onboarding and Education: Partner with our Professional Services team to guide new customers through an efficient and scalable onboarding process. Provide tailored education and proactive support to drive the adoption of new features
Proactive Relationship Management: Build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor to ensure they are getting the most from our platform
Monitor Customer Health & Engagement: Monitor and analyze usage metrics, customer health scores, and key data points. Deploy strategic playbooks to identify opportunities for increased customer satisfaction and to minimize churn
Partner with Technical Support and Product to triage complex B2B issues, document technical risks, and provide direct Voice of Customer (VOC) feedback to inform the roadmap
Drive Revenue Growth: Guide customers through the renewal process and collaborate with our Sales team to identify and capitalize on additional revenue opportunities, including upsells, expansions, and cross-sells
Contribute to Team Success: Collaborate within the Customer Success team to exchange best practices, share insights, and contribute to the achievement of team-wide goals

Skills

Customer Success

Product Adoption

Client Onboarding

Customer Relationship Management

Usage Analytics

Customer Health Scores

SaaS

Digital Outreach

Healthcare Technology

Propelus

Manufactures toys, household items, and electronics

About Propelus

Propelus specializes in manufacturing toys, household items, and consumer electronics, providing a full range of services from product conception to final production. Their process ensures that products meet international standards, allowing clients to confidently enter the global market. Propelus differentiates itself from competitors by positioning as an alternative to traditional manufacturing hubs like China, capitalizing on India's growing manufacturing capabilities. The company operates with a business model focused on end-to-end solutions, generating revenue through service fees for design, engineering, and production. Propelus boasts a multinational team of experienced professionals dedicated to delivering high-quality products.

None, IndiaHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Increasing labor costs in India may affect Propelus's competitive pricing strategy.

Changes in import-export regulations could lead to delays for international clients.

Local competitors in Bangalore may dilute Propelus's market share.

Differentiation

Propelus offers end-to-end manufacturing solutions from design to production.

The company positions itself as an alternative to traditional hubs like China.

Propelus has a multinational team dedicated to high-quality product delivery.

Upsides

Increased demand for eco-friendly toys offers Propelus a chance to innovate in materials.

India's 'Make in India' campaign provides Propelus with potential manufacturing incentives.

Global supply chain disruptions position Propelus as a strategic partner for diversification.

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