Client Success Portfolio Manager
Included HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, TechnologyIndustries
Requirements
- 4+ years of experience working in a Customer Success or Account Management role
- Excellent verbal and written communications skills
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience building and implementing systems and process for internal communication
- Proven ability to manage multiple projects while paying attention to detail
Responsibilities
- Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams
- Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
- Maintain data integrity to track key metrics, specifically ROI, analyze your findings, and make recommendations to optimize for maximum revenue
- Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
- Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients
- Provide support throughout customers' entire life cycle including deployment, training, and adoption
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager role?
This information is not specified in the job description.
Is this Customer Success Manager position remote or office-based?
This information is not specified in the job description.
What experience and skills are required for this Customer Success Manager role?
Candidates need 4+ years in Customer Success or Account Management, excellent verbal and written communication skills, ability to communicate and influence at all levels including executives, experience building internal communication systems, and proven ability to manage multiple projects with attention to detail.
What is the team culture like at SevenRooms for Customer Success?
The SevenRooms CS Team is diverse and global, focused on helping customers meet goals through creative problem-solving, data, product knowledge, and a customer-centric approach; they are empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans passionate about the mission.
What makes a strong candidate for the Customer Success Manager position?
Strong candidates have 4+ years in Customer Success or Account Management, excellent communication skills to influence executives, experience with internal systems and processes, and the ability to manage multiple projects with attention to detail.
SevenRooms
Guest experience and retention platform for hospitality
About SevenRooms
SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.
New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget
Risks
Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.
Differentiation
SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.
Upsides
Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.
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