Customer Success Manager at LiveRamp

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AdTech, DataIndustries

Requirements

In-depth knowledge of the data and AdTech industry
Understanding of data monetization and utilization strategies
Motivated, creative, strategic thinker, proactive problem-solver, and relationship-builder

Responsibilities

Build and maintain strong, long-lasting customer relationships, including C-level contacts
Develop, implement, monitor, and optimize strategic success plans unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved
Drive the adoption and utilization of LiveRamp solutions to maximize customer value
Identify and proactively address any issues or challenges to ensure customer satisfaction
Manage the customer renewal process and work to reduce churn and contraction, as well as identifying opportunities to optimize revenue potential within agreements
Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes
Demonstrate a deep understanding of LiveRamp products and services to internal constituents as well as external clients and partners, articulating their functionality in an “easy to read” fashion
Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform
Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders, including owning the QBR process for assigned accounts
Monitor, analyze, and forecast a customer’s usage of products using tools such as Tableau
Act as an internal advocate and escalation point for clients, sharing client feedback, needs, and insights with internal teams to drive product enhancements and improvements
Serve as a subject matter expert in navigating and understanding data provider partners and their data assets, staying up-to-date with industry trends, best practices, and emerging technologies across identity, cloud, ad operations, buying, selling, measurement, programmatic, and more
Understand the specific use cases and challenges faced by data partners in utilization and monetization efforts
Provide strategic guidance to customers on leveraging data partnerships

Skills

Customer Success

AdTech

Data Partnerships

Data Monetization

Strategic Thinking

Relationship Building

Problem Solving

Data Ethics

Privacy Compliance

LiveRamp

Identity platform for people-based marketing

About LiveRamp

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$15.6MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees