Customer Success Manager at AssetWatch

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Predictive MaintenanceIndustries

Requirements

4+ years in account management or customer success
2+ years' experience selling additional products and services to existing accounts
Experience with CRM platforms (Salesforce strongly preferred)
Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
Strong active listening skills with a desire and knowledge to understand and solve for customer needs
Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
History of exceeding retention and expansion quotas
Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
Ability to multi-task, prioritize and manage time effectively
Exceptional organizational skills; be results-oriented with a bias for action
Must embrace a culture of accountability
Work autonomously with minimal supervision
Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
Strong collaborator who can build trust and contribute to the success of the team
Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
Professional appearance, excellent communication skills and professional conduct

Responsibilities

Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
Acquire a deep knowledge of company products and value proposition
Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
Develop and present strategic success plans that clearly deliver on customer expectations
Be highly organized with strong CRM and territory management skills
Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria
Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience
Facilitate Asset Watch customer onboarding, training, and initial user setup
Meet retention and sales targets on a quarterly basis

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRelationship BuildingCRMTerritory ManagementKPI MonitoringChurn PreventionStrategic PlanningQuarterly Business Reviews

Questions & Answers

Common questions about this position

What salary can I expect for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What qualifications and skills are required for this role?

The role requires 4+ years in account management or customer success, 2+ years selling additional products to existing accounts, experience with CRM platforms like Salesforce, strong communication and active listening skills, and a history of exceeding retention and expansion quotas.

What is the company culture like at AssetWatch?

AssetWatch has a devoted and capable team of world-renowned engineers and distinguished business leaders united by a common goal to build the future of predictive maintenance, with a passion to care about customers' assets.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates have 4+ years in account management or customer success, experience selling to existing accounts and using CRM like Salesforce, excellent communication and listening skills, a track record of exceeding retention/expansion quotas, and a passion for challenges, learning, and excellence.

AssetWatch

Proactive maintenance solutions for industrial facilities

About AssetWatch

AssetWatch offers proactive maintenance solutions for industrial facilities by providing a centralized platform for real-time monitoring of critical assets. This helps clients, primarily in manufacturing, energy, and utilities, prevent costly downtime and repairs by identifying potential issues early. The subscription-based model includes a 30-day risk-free trial and typically delivers an 8x return on investment. Each client is supported by a dedicated Condition Monitoring Engineer to ensure effective monitoring and operational efficiency.

Westerville, OhioHeadquarters

2014Year Founded

$73.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

201-500Employees

Risks

Increased competition from emerging startups could erode AssetWatch's market share.

Economic downturns may reduce industrial budgets for new maintenance technologies.

Potential data privacy concerns could lead to regulatory scrutiny of AssetWatch's solutions.

Differentiation

AssetWatch offers a unique combination of predictive analytics and expert prescriptive insights.

The company provides a centralized platform for real-time monitoring of critical assets.

AssetWatch assigns dedicated Condition Monitoring Engineers for personalized client support.

Upsides

AssetWatch recently raised $38M in Series B funding to accelerate innovation.

Growing demand for remote monitoring solutions boosts AssetWatch's market potential.

Advancements in wireless sensor technology enhance AssetWatch's data accuracy and reliability.

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