Enterprise Account Manager
SanitySalary not specified
Full Time
Expert & Leadership (9+ years)
$120,000 – $150,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Video Technology, SaaSIndustries
Requirements
- 4+ years of experience in Account Management, Customer Success, or a similar customer-facing role in a B2B SaaS or tech
- Proven success managing accounts and driving renewals and expansions
- Strong communicator who can influence both technical and executive stakeholders
- Analytical and data driven, with a bias toward insight-led action
- Adaptable, proactive, and thrives in fast changing environments
- Builds trust through transparency, accountability, and customer focus
- Curious, humble, and committed to continuous improvement
Responsibilities
- Own Customer Relationships: Manage and grow relationships with strategic accounts, cultivating champions and engaging stakeholders across all levels of the organization
- Drive Product Adoption: Develop and implement enablement strategies that increase customer adoption, engagement, and long-term value realization
- Act as Strategic Advisor: Guide customers in aligning our platform with their business goals and evolving needs, providing consultative support and best practices
- Commercial Management: Lead renewal processes, negotiate contract terms, and identify upsell opportunities to meet revenue and retention targets
- Enable Customer Success: Deliver training and education tailored to customer maturity and use cases; create scalable experiences that drive product fluency
- Collaborate Cross-Functionally: Partner with Sales, Product, Engineering, Support, Legal, and Customer Success teams to deliver a cohesive and impactful experience
- Influence Product Strategy: Channel customer feedback to internal teams to shape the product roadmap and improve overall customer experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Success Manager position?
The salary range is $120K - $150K.
Is this role remote or onsite, and where is the office located?
This is an onsite role requiring in-person presence at the NYC HQ in Union Square. Remote work is not offered.
What key skills are needed for the Customer Success Manager role?
The role requires strong relationship management, strategic advising, product adoption strategies, commercial negotiation skills, and cross-functional collaboration abilities.
What is the company culture like at Captions?
Captions has a rapidly growing team of ambitious, experienced, and devoted professionals based in NYC, where early team members have outsized impact on the product and company culture.
What makes a strong candidate for this Customer Success Manager role?
A strong candidate is strategic and relationship-driven, with experience managing key customer accounts, driving product adoption, acting as a trusted advisor, handling renewals and upsells, and collaborating cross-functionally.
Captions
Video captioning and translation services
About Captions
Captions.ai enhances video content by providing captioning and translation services tailored for content creators, social media influencers, marketing agencies, and businesses. Their main offerings include automatic subtitle generation, translation into 28 languages, and video compression to improve performance. These tools simplify the video production process, allowing users to produce professional-quality videos with ease. Unlike many competitors, Captions.ai uses a freemium model, offering basic services for free while charging for advanced features, which helps attract a large user base and convert free users into paying customers. The company's goal is to make high-quality video content accessible to a wider audience, and recent funding will support their growth and product development.
New York City, New YorkHeadquarters
2021Year Founded
$82.7MTotal Funding
SERIES_CCompany Stage
Consumer Software, EntertainmentIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Commuter Benefits
Wellness Program
Unlimited Paid Time Off
Flexible Work Hours
Risks
Increased competition from startups like Beeble AI could challenge Captions' market position.
Integration challenges from AlpacaML acquisition may delay product enhancements.
Rapid expansion may stretch resources, potentially affecting service quality.
Differentiation
Captions offers AI-powered video editing with automatic subtitle generation and language dubbing.
The platform supports video compression for optimized performance and accessibility.
Captions uses a freemium model to attract a wide user base and convert to paid plans.
Upsides
Captions secured $60 million in Series C funding, indicating strong investor confidence.
The acquisition of AlpacaML enhances Captions' creative tools with AI rendering capabilities.
Expansion to web and desktop platforms increases accessibility and user engagement.
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