Customer Success Manager at Pylon

San Francisco, California, United States

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$100,000 – $160,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

B2B SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer OnboardingCustomer Relationship ManagementCustomer EducationProblem-SolvingCommunicationProcess ImprovementData AnalysisWebinar CreationContent CreationToolingRoadmap Ideas

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $100K - $160K.

Is this role remote or onsite, and where is it located?

This is an onsite full-time role requiring you to be located in (or relocate to) San Francisco, with excitement about in-person work.

What skills are required for this Customer Success Manager role?

Key requirements include comfort interacting with customers over chat and video, ability to dive deep into customer use cases and recommend solutions, being organized and hardworking, and interest in tinkering with the product. Bonus skills include creating data dashboards in analytics tools.

What benefits does Pylon offer?

Pylon offers medical, vision, and dental insurance, a 401K plan, unlimited PTO, food in the office, and fun team offsites and events.

What makes a strong candidate for this role at Pylon?

Strong candidates are located in or willing to relocate to San Francisco, excited for in-person work, skilled at customer interactions and solution recommendations, organized, hardworking, and interested in product tinkering and workflows.

Pylon

Digital mortgage integration platform for businesses

About Pylon

Pylon Lending provides a digital mortgage infrastructure that allows businesses to integrate mortgage services into their products efficiently. Their platform offers APIs and pre-built UI components, enabling clients, mainly in the financial and real estate sectors, to embed a complete digital mortgage experience with minimal coding. Unlike traditional mortgage services that require extensive infrastructure, Pylon offers a customizable Software Development Kit (SDK) that covers the entire mortgage origination process, from application to closing. This approach helps clients save time and reduce costs. Pylon's goal is to simplify the mortgage process for businesses, allowing them to launch new mortgage products quickly while enhancing customer satisfaction.

New York City, New YorkHeadquarters

2022Year Founded

$8.3MTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

11-50Employees