Customer Success Lead
WanderSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Sustainability, Commodities, Manufacturing, Climate TechIndustries
Requirements
- Right to work in the UK (required)
- At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment
- Ownership mindset
Responsibilities
- Being a trusted partner to strategic accounts to drive value and successful business outcomes
- Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
- Winning Executive Sponsors and cultivating Adoption Champions
- Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
- Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
- Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
- Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager position?
This information is not specified in the job description.
Is this role remote or does it require office attendance?
The position is hybrid and based at the Camden, London office.
What experience is required for this Customer Success Manager role?
Candidates need at least 5 years of experience in management consulting, customer success, or operations/strategy at a fast-growing startup, plus experience in commodities, manufacturing, or sustainability.
What is the company culture like at CarbonChain?
CarbonChain is an ambitious and scrappy series A startup with a fast-paced, sometimes ambiguous environment, supported by a crack team that loves to ship quickly and get products into customers’ hands.
What makes a strong candidate for this role?
A strong candidate has the right to work in the UK, an ownership mindset, and the ability to work with diverse teams in a fast-paced environment, along with the specified experience in customer success or related fields.
CarbonChain
Provides carbon tracking solutions for businesses
About CarbonChain
CarbonChain provides carbon tracking solutions that help businesses measure and reduce their greenhouse gas emissions. Their main product is a carbon tracker that allows organizations to analyze the impact of their activities and pinpoint areas that produce the most carbon emissions. This tool is especially useful for companies that need to comply with carbon border adjustment mechanisms (CBAM), which are regulations that impose tariffs on imported goods based on their carbon footprint. CarbonChain offers accurate global data on greenhouse gases like CO2 and methane, assisting businesses in meeting international carbon regulations and finding suppliers with lower carbon emissions. The company operates on a subscription model, charging recurring fees for access to its platform and data services, and also provides consulting to help clients improve their carbon reduction strategies.
London, United KingdomHeadquarters
2017Year Founded
$10.6MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Consulting, EnergyIndustries
11-50Employees
Benefits
Health Insurance
Unlimited Paid Time Off
Home Office Stipend
Professional Development Budget
Paid Vacation
Parental Leave
Private Healthcare
Gym Membership
Flexible Work Hours
Risks
Emerging competition from new platforms could threaten CarbonChain's market position.
Frequent updates needed due to evolving carbon accounting standards may strain resources.
Data privacy risks arise from handling sensitive emissions data in partnerships.
Differentiation
CarbonChain offers AI-powered carbon tracking with third-party validated methodologies.
The platform provides end-to-end visibility into supply chain emissions for carbon-intensive industries.
CarbonChain's partnership with thyssenkrupp enhances its low-carbon metals procurement capabilities.
Upsides
Growing demand for carbon accounting due to EU's Carbon Border Adjustment Mechanism.
Increased investment in AI-driven environmental technology boosts CarbonChain's market potential.
Partnerships with traditional industries facilitate integration of advanced carbon tracking solutions.
Related Jobs
RemoteRemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteAccount Success Manager
CrossbeamSalary not specified
RemoteAccount Executive, Strategic Accounts
AirtableSalary not specified
Full Time
Junior (1 to 2 years)
RemoteHead of Value Advisory Programs
ZoomSalary not specified
RemoteRelationship Manager
MercurySalary not specified
RemoteActivations Director (Contract)
VimeoSalary not specified
RemoteStrategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteSustainability Manager
OLLYSalary not specified
RemoteSenior Customer Success Manager
Tremendous$180,000 - $220,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCustomer Success Partner
PriceSpiderSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)