Customer Success Manager at Orum

United States

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$85,000 – $95,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3+ years in a Customer Success role at a tech or SaaS company
Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc
Track record of driving high renewal rates and uncovering upsell opportunities
Technical aptitude and curiosity; love learning how products work and sharing that knowledge
Experience working cross-functionally to deliver customer outcomes
Strong communicator, both written and verbal
Comfortable with ambiguity and energized by a fast-paced, start-up environment
Passion for standardized processes that scale
A heart for customer success and a mind for strategic growth

Responsibilities

Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
Build deep relationships with key stakeholders, including executives, across your accounts
Identify risks early and rally internal teams to ensure successful outcomes
Stay up-to-date on Orum’s product and help customers adopt new features with confidence
Deliver consistent communication on customer health, goals, and progress
Create internal and external documentation, including customer success stories, onboarding templates, and best practices
Manage a portfolio of customers, driving retention and growth

Skills

Customer Success Management

Onboarding

Customer Adoption

Account Expansion

Renewals

Strategic Advisory

Success Planning

Cross-functional Collaboration

Sales Enablement

Product Expertise

Orum

Automates outbound calling for sales teams

About Orum

Orum provides a platform that simplifies outbound calling for inside sales teams. It uses AI technology to automate tasks like detecting voicemails, filtering out bad numbers, and navigating phone directories, allowing sales representatives to focus on having live conversations with potential clients. The system enables users to call multiple numbers at once and automatically records call outcomes in their CRM, which saves time and increases the number of interactions. Orum integrates with popular CRM and sales tools such as Salesforce, Outreach, and SalesLoft, creating a seamless workflow for sales teams. The platform is designed to help inside sales teams across various industries enhance their outreach and improve sales performance, operating on a subscription-based model that offers different service tiers.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive salary & equity

Top-notch health benefits

Unlimited PTO

Company & team retreats

401k & financial planning

Office setup budget

Risks

Emerging AI-powered dialer platforms may threaten Orum's market share.

Rapid AI advancements could render Orum's offerings obsolete without innovation.

Potential regulatory changes may hinder Orum's global expansion efforts.

Differentiation

Orum automates outbound calls, enhancing efficiency for inside sales teams.

Seamless integration with Salesforce, Outreach, and SalesLoft streamlines sales workflows.

ISO 27701 certification underscores Orum's commitment to data privacy and security.

Upsides

Growing demand for AI-driven sales solutions boosts Orum's market potential.

Remote work trends increase need for efficient outbound calling solutions like Orum.

Orum's automation of call dispositions aligns with sales process optimization trends.

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