Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
$85,000 – $95,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 3+ years in a Customer Success role at a tech or SaaS company
- Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc
- Track record of driving high renewal rates and uncovering upsell opportunities
- Technical aptitude and curiosity; love learning how products work and sharing that knowledge
- Experience working cross-functionally to deliver customer outcomes
- Strong communicator, both written and verbal
- Comfortable with ambiguity and energized by a fast-paced, start-up environment
- Passion for standardized processes that scale
- A heart for customer success and a mind for strategic growth
Responsibilities
- Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
- Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
- Build deep relationships with key stakeholders, including executives, across your accounts
- Identify risks early and rally internal teams to ensure successful outcomes
- Stay up-to-date on Orum’s product and help customers adopt new features with confidence
- Deliver consistent communication on customer health, goals, and progress
- Create internal and external documentation, including customer success stories, onboarding templates, and best practices
- Manage a portfolio of customers, driving retention and growth
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for this Customer Success Manager role?
The position offers an OTE range of $85,000 - $95,000.
Is this a remote position?
Yes, Orum is a remote-first company.
What are the must-have skills and experience for this role?
Candidates need 3+ years in a Customer Success role at a tech or SaaS company, familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, a track record of high renewal rates and upsell opportunities, technical aptitude, cross-functional experience, strong communication skills, and comfort with ambiguity.
What is the company culture like at Orum?
Orum emphasizes making sales human again through conversations, with a mission to accelerate sales teams by empowering salespeople, a vision to make work more human, meaningful, and connected, and a remote-first approach focused on fun, avoiding burnout, and thriving customer relationships.
What makes a strong candidate for this Customer Success Manager position?
Strong candidates have 3+ years of Customer Success experience in tech/SaaS, proven ability to drive renewals and upsells, familiarity with sales tools like Salesforce and Outreach, technical curiosity, cross-functional collaboration skills, and comfort navigating ambiguity.
Orum
Automates outbound calling for sales teams
About Orum
Orum provides a platform that simplifies outbound calling for inside sales teams. It uses AI technology to automate tasks like detecting voicemails, filtering out bad numbers, and navigating phone directories, allowing sales representatives to focus on having live conversations with potential clients. The system enables users to call multiple numbers at once and automatically records call outcomes in their CRM, which saves time and increases the number of interactions. Orum integrates with popular CRM and sales tools such as Salesforce, Outreach, and SalesLoft, creating a seamless workflow for sales teams. The platform is designed to help inside sales teams across various industries enhance their outreach and improve sales performance, operating on a subscription-based model that offers different service tiers.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$49.6MTotal Funding
SERIES_BCompany Stage
Consulting, Enterprise SoftwareIndustries
51-200Employees
Benefits
Competitive salary & equity
Top-notch health benefits
Unlimited PTO
Company & team retreats
401k & financial planning
Office setup budget
Risks
Emerging AI-powered dialer platforms may threaten Orum's market share.
Rapid AI advancements could render Orum's offerings obsolete without innovation.
Potential regulatory changes may hinder Orum's global expansion efforts.
Differentiation
Orum automates outbound calls, enhancing efficiency for inside sales teams.
Seamless integration with Salesforce, Outreach, and SalesLoft streamlines sales workflows.
ISO 27701 certification underscores Orum's commitment to data privacy and security.
Upsides
Growing demand for AI-driven sales solutions boosts Orum's market potential.
Remote work trends increase need for efficient outbound calling solutions like Orum.
Orum's automation of call dispositions aligns with sales process optimization trends.
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