Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Software, Project Management, Customer SuccessIndustries
Requirements
Candidates must possess at least four years of relevant work experience in a technical customer-facing role, with SaaS and startup experience being a must. They should be comfortable working and adapting in a fast-paced and flexible environment, demonstrating strong organizational and time management skills, and possessing excellent verbal and written communication skills to articulate complex concepts effectively. Previous experience working with product and engineering teams or developer tools is preferred.
Responsibilities
The Customer Success Manager will develop and maintain strong relationships with key stakeholders at Linear’s largest customers, serving as the primary point of contact for inquiries and feedback. They will become product experts, driving customer onboarding and training, and advocating for customer needs internally while collaborating with product, sales, and support teams. Furthermore, they will champion customer usage and adoption of Linear within accounts, ensuring they realize the full value of the tool and drive customer satisfaction and retention.
Skills
Customer Success
Onboarding
Training
Stakeholder Management
Communication
Product Expertise
Customer Support
Relationship Building
Feedback Collection
Linear
Software development tool for task management
About Linear
Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$50.8MTotal Funding
SERIES_BCompany Stage
Enterprise SoftwareIndustries
51-200Employees