Customer Success Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified
• Company: Linear

Linear is a mission-driven software company building an issue tracking and project management tool. Founded in 2019, Linear is a fully remote company with a team distributed across North America and Europe, focused on UI elegance and world-class performance. We're looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Responsibilities

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback.
• Become a product expert and help customers use Linear to drive business outcomes.
• Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts.
• Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product.

Requirements

• 4+ years relevant work experience in a technical customer-facing role.
• SaaS and start-up experience is a must; comfortable working and adapting in a fast-paced and flexible environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively.
• Previous experience working with product + engineering teams and/or developer tools is preferred.

Application Instructions

• Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America. EST time zone is preferred for this role.

Company Information

• Company: Linear
• Founded: 2019
• Remote Policy: Fully Remote
• Location: North America (EST preferred)
• Equity Terms: Competitive salary and equity, early exercise, extended exercise.
• Benefits: Stipend to set up your home office, paid lunch and coffee during workdays, health, dental, and vision insurance (US), regular team events and offsites, 5 weeks of paid vacation, 4 months of paid parental leave.